Rent Income & Debt Recovery Specialist

birmingham.gov.uk; Birmingham; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

Birmingham City Council is hiring an Income Services Officer in the Rent Service to help maximise rent collection and provide advice to tenants. You will handle end-to-end cases, negotiate payments, and update records while applying current policies and procedures.

The role is permanent, full-time (36.5 hours) with hybrid working from Birmingham city council buildings. DBS check and proof of right to work in the UK are required for all applicants.

Qualifications

• Experience in income collection or debt recovery.
• Strong verbal and written communication skills.
• Ability to prioritise and meet deadlines.

Responsibilities

• Negotiate and take payments via outbound calls to clear rent debts.
• Inform customers of current rent account status and prompt contact to resolve debt.
• Manage cases end to end, assess circumstances and advise accordingly.
• Record interactions clearly on computer systems.
• Carry out Rent Service administrative tasks as directed by Income Services Team Leaders and Management Officers.

Skills

Income collection

Customer communication

Negotiation

Planning and organisation

Job description

Birmingham City Council is hiring an Income Services Officer in the Rent Service to help maximise rent collection and provide advice to tenants. You will handle end-to-end cases, negotiate payments, and update records while applying current policies and procedures.

The role is permanent, full-time (36.5 hours) with hybrid working from Birmingham city council buildings. DBS check and proof of right to work in the UK are required for all applicants.