Rent Arrears Specialist - Temporary (2 Months)

Karter Thomas Ltd; Swansea; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

2-month temporary assignment

Positive impact on residents

Experience in social housing

Job summary

Karter Thomas Ltd is currently recruiting an experienced Rent Arrears Officer to join a housing association on a 2-month temporary contract in Swansea.

You will manage rent arrears cases, contact residents by phone, email and letter, and negotiate affordable repayment plans while maintaining accurate records. Experience in social housing and strong customer service skills are essential for delivering effective income recovery.

Qualifications

• Experience in rent arrears, income recovery or debt collection.
• Experience in social housing or housing association environments.
• Strong communication and negotiation skills with sensitive conversations.

Responsibilities

• Manage a caseload of rent arrears accounts and take action to reduce balances.
• Contact residents by telephone, email and letter to discuss arrears and repayment plans.
• Negotiate affordable repayment arrangements considering individual circumstances.
• Monitor accounts and ensure payment arrangements are kept.
• Provide guidance to residents facing financial difficulties and signpost to support services.
• Escalate cases per organisational policies and procedures.
• Maintain accurate records of contact, arrangements and actions.
• Collaborate with housing management and tenancy sustainment teams to improve outcomes.
• Support achievement of rent collection targets and arrears reduction.

Skills

Rent arrears management

Customer service

Negotiation

Case management

Job description

Karter Thomas Ltd is currently recruiting an experienced Rent Arrears Officer to join a housing association on a 2-month temporary contract in Swansea.

You will manage rent arrears cases, contact residents by phone, email and letter, and negotiate affordable repayment plans while maintaining accurate records. Experience in social housing and strong customer service skills are essential for delivering effective income recovery.