Rent Recovery Administrator – Customer Support

Hightown Housing Association Ltd; England; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Annual leave 33 days

Pension scheme

Life assurance

Annual bonus

Professional development

Employee assistance helpline

Blue Light Card

Onsite gym

Job summary

Hightown Housing Association Ltd is seeking an Income Recovery Administrator for a 12-month fixed term contract. You will support the Income Recovery team, helping to minimise rent arrears and maintain accurate tenant accounts, acting as the first point of contact for customer enquiries.

You will process payments, update records and liaise with Housing Benefit and Universal Credit processes to sustain tenancies and ensure efficient income collection. Strong numeracy and IT skills are essential.

Qualifications

• Experience of data processing and maintaining accurate records.
• Strong numerical accuracy and attention to detail.
• Good written and verbal communication skills.

Responsibilities

• Provide administrative support to the Income Recovery Team.
• Handle rent account enquiries by phone, email and post.
• Contact customers about arrears and discuss repayment plans.
• Maintain accurate records of rent and benefit payments.
• Monitor rent reports and update tenancy information.
• Process refunds, transfers and Direct Debit amendments.
• Assist with recovery of former arrears and court costs.
• Coordinate with Housing Benefit and Universal Credit processes.
• Support tenancy sustainment through effective administrative workflows.

Skills

Customer service

Data entry

IT skills

Numerical accuracy

Communication skills

Record maintenance

Tools

Spreadsheets

Job description

Hightown Housing Association Ltd is seeking an Income Recovery Administrator for a 12-month fixed term contract. You will support the Income Recovery team, helping to minimise rent arrears and maintain accurate tenant accounts, acting as the first point of contact for customer enquiries.

You will process payments, update records and liaise with Housing Benefit and Universal Credit processes to sustain tenancies and ensure efficient income collection. Strong numeracy and IT skills are essential.