Renewals Team Lead

Varonis; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the technology sector seeks a Renewal Team Lead to drive customer retention and manage a team effectively. The ideal candidate will demonstrate extensive experience in negotiations, consultative selling, and team leadership, contributing to the overall success of the organization.

Qualifications

• 4+ years of experience in a similar role.
• Proven history of successfully leading a renewal team.
• Strong understanding of the renewal process.

Responsibilities

• Lead the Renewal Team in innovating global methodology.
• Provide mentorship to Renewal Representatives.
• Guide team members in managing key internal relationships.

Skills

Negotiation

CRM Management

Team Leadership

Consultative Selling

Data Analysis

Education

Bachelor’s Degree

Job description

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• Lead the Renewal Team in following and innovating global methodology and best practices, ensuring proper use of the Salesforce system.
• Provide ongoing mentorship to Renewal Representatives, teaching techniques for increasing ARR, identifying risks, and successful negotiations, while maintaining direct communication with customers.
• Adopt a hands-on approach, including renewal call activity, direct customer communication, leading renewal sales strategy calls, and identifying risks.
• Align with Global Renewal leadership to innovate and implement strategies to reach company goals.
• Assess skill sets and provide ongoing coaching and feedback to team members to meet objectives, reinforce renewal methodologies, and guide career path direction.
• Identify areas where the team needs assistance or where the territory needs growth, and participate in recruiting and interviewing activities.
• Guide Renewal Team members in managing key internal relationships to promote renewal goals and contribute to company growth.
• Actively involved in all critical deals and consistently work with Renewal Representatives across various accounts to understand the current selling environment.

Description

Responsibilities:

• Lead the Renewal Team in following and innovating global methodology and best practices, ensuring proper use of the Salesforce system.
• Provide ongoing mentorship to Renewal Representatives, teaching techniques for increasing ARR, identifying risks, and successful negotiations, while maintaining direct communication with customers.
• Adopt a hands-on approach, including renewal call activity, direct customer communication, leading renewal sales strategy calls, and identifying risks.
• Align with Global Renewal leadership to innovate and implement strategies to reach company goals.
• Assess skill sets and provide ongoing coaching and feedback to team members to meet objectives, reinforce renewal methodologies, and guide career path direction.
• Identify areas where the team needs assistance or where the territory needs growth, and participate in recruiting and interviewing activities.
• Guide Renewal Team members in managing key internal relationships to promote renewal goals and contribute to company growth.
• Actively involved in all critical deals and consistently work with Renewal Representatives across various accounts to understand the current selling environment.

Requirements:

• 4+ years of experience in a similar role.
• Proven history of successfully leading a renewal team that drives target attainment.
• Bachelor’s Degree from a four-year college/university.
• Ability to teach methods for identifying new and existing opportunities through basic consultative selling methodology.
• Strong negotiation skills to handle contract renewals and address customer objections effectively.
• Knowledge of managing CRM and opportunity management systems.
• Strong understanding of the renewal process and best practices for customer retention.
• Ability to drive operational excellence, leveraging data and efficient decision-making to ensure on-time renewals.
• Must be able to lead a team and meet monthly, quarterly, and annual quota requirements.
• Ability to work under pressure and meet deadlines while maintaining a pleasant and professional attitude.

Competencies:

• Organized: Manage multiple regions, including accounts and projects efficiently, ensuring all renewal processes are streamlined, deadlines are met, and global processes are followed.
• Problem Solver: Address and resolve any issues that arise during the renewal process, ensuring customer satisfaction and retention.
• Critical Thinker: Analyze data and trends to develop strategies that enhance renewal rates and overall team performance.
• Detail-Oriented: Meticulously review contracts and renewal terms to ensure accuracy and compliance with company policies.
• Highly Motivated: Drive your team to achieve and exceed targets, fostering a high-performance culture.
• Strong Communication: Effectively communicate with clients and internal teams, ensuring clear understanding and collaboration.