Account Team Lead at Contextual Video Platform | Strategic Accounts

Grey Matter Recruitment; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in the digital advertising sector is seeking a Client Partner to join their Customer Success team. The ideal candidate will leverage strong analytical skills and client management experience to drive success for major advertising clients. The role encompasses strategic consultations, media planning, and delivering bespoke solutions while collaborating with internal teams.

Qualifications

• 5+ years as an Account Manager or Client Lead at a digital agency or AdTech company.
• Strong programmatic experience within CTV and Video.
• Exceptional client management skills with the ability to thrive in fast-paced environments.

Responsibilities

• Lead strategic discussions during pre-sales and sales cycles.
• Own the media plan and RFP process in partnership with cross-functional teams.
• Deliver compelling product demonstrations and presentations.

Skills

Client management

Analytical skills

Communication

Strategic thinking

Detail-oriented

Job description

Account Team Lead at Contextual Video Platform | Strategic Accounts

Are you a strategic thinker with a passion for solving complex client challenges? My client is looking for a Client Partner to join their high-performing Customer Success team and help drive success for some of the biggest names in advertising.

As a Client Partner, you’ll play a critical role as a trusted advisor to both clients and internal stakeholders—helping Hold Co and Independent agencies unlock the full value of solutions my client offers. If you’re passionate about client success, fluent in advertising tech, and ready to make a measurable impact, I’d like to hear from you.

The Role

• Client Strategy & Consultation: Lead strategic discussions during pre-sales and sales cycles. Understand client goals working in collaboration with the sales team to offer tailored recommendations that drive performance.
• Advertiser Renewals: Own the media plan and RFP process in partnership with cross-functional teams—streamlining workflows and driving renewal success.
• Presentations that Wow: Deliver compelling product demonstrations and presentations that clearly communicate the value and benefits of our solutions, tailored to meet specific client needs.
• Custom-Fit Solutions: Work closely with clients to understand technical requirements and deliver bespoke solutions that align with their business objectives.
• Cross-Functional Collaboration: Partner with teams across Customer Success, OpsFeasibility, Product, Marketing, and more to ensure best-in-class delivery.
• Training & Enablement: Simplify complex technical information into relatable, digestible information for both clients and internal teams
• Market Intelligence: Keep up to date on industry trends, competitive insights, and emerging technologies to contribute valuable insights that inform/educate our customers and roadmap.

About You

• 5+ years as an Account Manager or Client Lead at a digital agency or AdTech company
• Strong programmatic experience within CTV and Video
• A proactive, detail-oriented mindset and the ability to juggle multiple priorities
• Strong analytical skills with a talent for turning data into insight
• Exceptional client management skills with the ability to thrive in a fast-paced, self-starter environment with superior customer support skills managing Tier 1 brands
• Confident communication and influencing abilities, both written and verbal

Not right? Have a look at some of our other

Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally.

Our Advertising Technology Team are specialists in the digital advertising industry and work with a range of companies from ad tech vendors, media agencies and publishers working on vacancies across programmatic, paid social, PPC, CRM & data analytics.

The key roles they hire for are ad operations, account managers, technical account managers, traders and analytics. Our portfolio of roles includes a variety of mid-senior and executive level roles