Customer Renewals Associate

IRIS Group; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive + Commission

Job summary

IRIS Software Group in Manchester is seeking a Customer Renewals Associate to support the Education Renewals team with essential admin and data tasks, ensuring timely and accurate renewal processes.

You'll handle enquiries, validate data, and work closely with Sales, Success and Revenue Operations to deliver smooth handovers and improve efficiency in a fast-paced tech business.

Qualifications

• Strong organisational skills and excellent attention to detail.
• Good working knowledge of Microsoft Outlook and the Microsoft Office suite.
• Ability to manage multiple tasks and priorities effectively.
• Strong written, verbal, and numerical communication skills.
• A proactive attitude with a willingness to learn and develop.
• Ability to work collaboratively within a team environment.
• High levels of accuracy when handling data and documentation.
• A customer-focused mindset and commitment to delivering excellent service.

Responsibilities

• Provide day-to-day administrative and operational support to the Renewals team.
• Handle general enquiries and complete associated administration tasks for renewals.
• Monitor workflow queues, highlight urgent items, overdue tasks and escalation cases.
• Maintain organised records, track outstanding actions and support reporting.
• Collaborate with Renewals, Sales, Customer Success and Revenue Operations for handovers.
• Review and manage on-hold cases to progress renewal processes.
• Follow up on outstanding quotations to support timely renewals.
• Perform data validation and quality checks on customer and contract information.
• Identify opportunities to improve processes and increase efficiency.

Skills

Organisational skills

Microsoft Outlook

Office suite

Attention to detail

Multitasking

Communication skills

Team collaboration

Data accuracy

Customer-focused

Tools

Salesforce

Job description

About IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

Competitive + Commission

Manchester, UK

At IRIS, we help schools, academies, and education providers simplify everyday operations through market-leading software and services. We're looking for a Customer Renewals Associate to join our Education Renewals team, providing essential administrative and operational support that helps ensure customers enjoy a seamless renewal experience.

This is an excellent opportunity for someone early in their career who enjoys organisation, administration, customer service, and working as part of a collaborative team. You'll play an important role in keeping renewal activities on track while developing valuable commercial and customer management skills in a growing technology business.

What will you be doing?

As a Customer Renewals Associate, you'll support the wider Renewals team by managing key administrative activities, maintaining accurate data, and helping to ensure customers' renewals are processed efficiently and on time.

Key responsibilities include:

• Providing day-to-day administrative and operational support to the Renewals team.

• Supporting customer renewal processes by handling general enquiries and completing associated administration tasks.

• Monitoring workflow queues and highlighting urgent items, overdue tasks, and cases requiring escalation.

• Maintaining organised records, tracking outstanding actions, and supporting internal reporting activities.

• Working closely with colleagues across Renewals, Sales, Customer Success, and Revenue Operations to support efficient customer handovers and operational consistency.

• Reviewing and managing "on hold" cases, helping to ensure they progress smoothly through the renewal process.

• Following up on outstanding quotations to support timely contract renewals.

• Completing data validation and quality checks to maintain accurate customer and contract information.

• Identifying opportunities to improve processes and increase operational efficiency.

• Supporting team-wide initiatives and contributing to a positive, collaborative working environment.

What we're looking for

Essential:

• Strong organisational skills and excellent attention to detail.

• Good working knowledge of Microsoft Outlook and the Microsoft Office suite.

• Ability to manage multiple tasks and priorities effectively.

• Strong written, verbal, and numerical communication skills.

• A proactive attitude with a willingness to learn and develop.

• Ability to work collaboratively within a team environment.

• High levels of accuracy when handling data and documentation.

• A customer-focused mindset and commitment to delivering excellent service.

Desirable:

• Previous experience in an administrative, customer service, or customer-facing role.

• Experience using Salesforce or another CRM platform.

• Experience working within a fast-paced operational or commercial environment.

• Knowledge of the education sector.

Why You’ll Love Working Here

• Impact: Your work will influence millions globally.

• Growth: Continuous learning and career development opportunities.

• Belonging: A culture that celebrates diversity and empowers every individual.
  

What to expect from our hiring process

Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:

1. Application review — we assess your experience and potential

2. Initial call — a short conversation to learn about you and share more about the role

3. Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review

4. Final interview — meet the team and explore how you'll make an IMPACT at IRIS

We'll always walk you through the specific stages at the start of the process so you can prepare with confidence.

If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.