Senior Customer Renewals Advisor

IRIS Software Group; Manchester; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Hybrid working

Bonus

Benefits package

Job summary

IRIS Software Group in the UK is seeking a Senior Customer Renewals Advisor to manage a portfolio of education customers, driving renewals and growth opportunities. You will collaborate with Sales, Customer Success, Support, Product and Commercial teams to deliver a seamless customer journey.

The role emphasizes delivering quotes, maintaining records in Salesforce, coaching colleagues, and contributing to continuous improvements. Hybrid work is available in Slough or Manchester.

Qualifications

• Proven experience in customer retention, renewals, or a similar customer-facing role.
• Experience managing customer relationships and achieving retention and revenue targets.
• Strong commercial awareness to identify growth opportunities while maintaining trust.
• Experience using Salesforce or similar CRM systems.
• Excellent written and verbal communication, with a professional and consultative approach.
• Highly organised with attention to detail and the ability to manage multiple priorities.
• Comfortable working with data, producing reports, and maintaining accurate customer records.
• Collaborative mindset with the ability to build strong relationships across teams.
• Resilient and calm under pressure with problem-solving skills.
• Prior experience within a renewals environment is highly desirable; 5+ years is advantageous.

Responsibilities

• Managing a dedicated portfolio of education customers, taking ownership of renewals from initial engagement through to successful completion.
• Delivering an outstanding customer experience by providing quotes, resolving enquiries, and recommending the most appropriate solutions to meet customer needs.
• Driving customer retention and revenue growth through proactive account management and commercial conversations.
• Maintaining regular contact with customers, identifying risks, opportunities, and actions required to support successful renewals.
• Managing the renewals pipeline to ensure all contracts are renewed accurately and on time.
• Providing weekly updates and success plans to the Customer Renewals Manager.
• Working closely with Sales, Customer Success, Support, Product, and Commercial teams to ensure a seamless customer journey.
• Generating new opportunities through lead generation and customer referrals.
• Staying up to date with product developments and industry trends within the education sector.
• Supporting onboarding activities, coaching colleagues, delivering training, and contributing to team projects and recruitment activities.
• Acting as a role model within the team by sharing best practice, supporting colleagues, and helping drive high performance.

Skills

Customer retention

Renewals

Account management

CRM experience

Communication skills

Collaboration

Data reporting

Problem solving

Leadership support

Tools

Salesforce

Job description

About IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

Competitive + Bonus + Benefits

Slough or Manchester, UK (Hybrid)

As a Senior Customer Renewals Advisor, you will play a key role in managing and retaining a portfolio of education customers, ensuring they continue to realise maximum value from their IRIS solutions.

Combining a consultative approach with strong commercial awareness, you'll proactively manage renewals, identify opportunities for growth, and build lasting customer relationships. As a senior member of the team, you'll also support the development of colleagues, contribute to continuous improvements, and act as a trusted point of guidance within the Renewals function.

What You'll Be Doing

• Managing a dedicated portfolio of education customers, taking ownership of renewals from initial engagement through to successful completion.

• Delivering an outstanding customer experience by providing quotes, resolving enquiries, and recommending the most appropriate solutions to meet customer needs.

• Driving customer retention and revenue growth through proactive account management and commercial conversations.

• Maintaining regular contact with customers, identifying risks, opportunities, and actions required to support successful renewals.

• Managing the renewals pipeline to ensure all contracts are renewed accurately and on time.

• Providing weekly updates and success plans to the Customer Renewals Manager.

• Working closely with Sales, Customer Success, Support, Product, and Commercial teams to ensure a seamless customer journey.

• Generating new opportunities through lead generation and customer referrals.

• Staying up to date with product developments and industry trends within the education sector.

• Supporting onboarding activities, coaching colleagues, delivering training, and contributing to team projects and recruitment activities.

• Acting as a role model within the team by sharing best practice, supporting colleagues, and helping drive high performance.

What We're Looking For

• Proven experience in customer retention, renewals, account management, or a similar customer-facing commercial role.

• Previous experience managing customer relationships and achieving retention and revenue targets.

• Strong commercial awareness with the ability to identify growth opportunities while maintaining customer trust.

• Experience using Salesforce or similar CRM systems.

• Excellent written and verbal communication skills, with a professional and consultative approach.

• Highly organised, with strong attention to detail and the ability to manage multiple priorities.

• Comfortable working with data, producing reports, and maintaining accurate customer records.

• A collaborative mindset with the ability to build strong relationships across teams.

• Resilient and calm under pressure, with strong problem-solving skills.

• Prior experience within a renewals environment is highly desirable.

• 5+ years' experience within a renewals or customer retention function would be advantageous.

Why You’ll Love Working Here

• Impact: Your work will influence millions globally.

• Growth: Continuous learning and career development opportunities.

• Belonging: A culture that celebrates diversity and empowers every individual.
  

What to expect from our hiring process

Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:

1. Application review — we assess your experience and potential

2. Initial call — a short conversation to learn about you and share more about the role

3. Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review

4. Final interview — meet the team and explore how you'll make an IMPACT at IRIS

We'll always walk you through the specific stages at the start of the process so you can prepare with confidence.

If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.