Renewals & Customer Service Representative

Acorn Insurance; Liverpool; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

Acorn Insurance is seeking a Renewals & Customer Service Representative in Liverpool. This full-time role involves focusing on customer retention through effective renewal processes and delivering outstanding service. Candidates will benefit from comprehensive training, a supportive work environment, and a range of attractive benefits including enhanced leave and performance bonuses.

Benefits

Enhanced Annual Leave entitlement starting at 31 days

Access to wellbeing services including counselling

Company pension scheme

Refer a friend scheme with a £250 bonus

Flexible benefits platform

Qualifications

• Excellent customer service skills with a pleasant phone manner.
• Previous sales or customer service experience preferred, insurance experience is a plus.
• Highly self-motivated and able to solve problems independently.

Responsibilities

• Review allocated renewal invite list and ensure updated client records.
• Renew motor policies compliantly and respond to customer queries.
• Sell added value products compliantly.

Skills

Customer Service

Sales

Attention to Detail

Communication

Proficient Computer Skills

Organizational Skills

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Renewals & Customer Service Representative (ACIN-115) Liverpool, England

Salary: GBP24255 - GBP25876 per annum

Location: Liverpool, Hybrid

Working hours: 37.5 hours per week, 09:00am – 17:30pm (1 in 3 Saturdays 9:00am – 17:30pm) – Full-time permanent

Salary: £24,255 to £25,876 plus up to £2,000 performance related bonus per annum

The role is a fast-paced, customer focused sales position, working in a friendly, target-driven predominantly inbound environment where teamwork and positivity are part of the company culture.

The position will demand the very best of your sales and customer services skills as you deal with new and existing customers

Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.

What you will be doing:

• Reviewing an allocated renewal invite list.
• Invite policies compliantly.
• Ensure client records are updated appropriately.
• Review a fair analysis of the market.
• Renew Policies motor policies compliantly.
• Auto Renew motor policies compliantly.
• Sell Added Value Products Compliantly.
• Respond to Customer Renewal Queries.

What we’re looking for:

• Excellent IT and data entry skills.
• Good standard of numeracy and literacy.
• Ability to communicate well.
• Great attention to detail.
• Previous sales or customer service experience.
• Insurance experience is preferable but not essential as full training will be provided.
• Excellent customer service skills, incorporating a confident and pleasant phone manner.
• Good organisational skills and ability to prioritise own workload effectively.
• Proficient computer skills including Microsoft Excel, word and Outlook.
• Highly self-motivated.
• Pro-active thinker, able to solve problems independently as they arise.
• Ability to communicate well at all levels both verbally and in writing.
• Polite and professional.
• Work to targets/KPI.
• Team Player.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
• 6 Free Counselling sessions per year
• Unlimited access to a telephone councillor 24/7
• Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.
• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
• Reward, Recognition and Culture:
• Long Service Award paid on 5,10- and 15-years’ service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events. Please visit our website to view more of our excellent work benefits!

Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant, Junior Sales Executive, Apprentice, Apprentice Sales, Apprentice Business Development, Sales Engineer, Technical Sales, Field Sales, Technical Sales Exec, Technical Sales Coordinator, Technical Sales Executive, Business Development Manager, Business Development, Key Sales, Business Developer, Sales Executive, Direct Sales, Sales Development, Technical Business Development, Sales and BDM, will all be considered.

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