Renewals Coordinator & Administrator

Confidential; Cardiff; On-site; GBP 25,000 - 28,000; Full time

Job summary

Connells Group UK in Cardiff is seeking a proactive Renewals Administrator to support tenancy administration across branches, landlords and tenants.

You will manage renewals, prepare new tenancy agreements, chase unsigned documents and liaise with accounts to keep processes moving. This role offers industry-leading training, a structured career ladder and a collaborative environment.

Qualifications

• Experience in tenancy administration or lettings is preferred.
• Strong customer service and administration skills are essential.
• Excellent communication, both written and verbal, with attention to detail.
• Proficient with MS Office and general IT systems.

Responsibilities

• Liaising with landlords, tenants, branches.
• Ensure the smooth transition throughout the renewal process.
• Obtaining instructions from landlords before the end of the tenancy.
• Preparing new tenancy agreements.
• Administering periodic tenancies.
• Chasing unsigned tenancy agreements.
• Sending notification to accounts team.
• Any other administration tasks as required.

Skills

Customer service

Administration

Numerate

Detail oriented

Organised

Verbal communication

Written communication

IT literacy

MS Office

Tools

MS Office

Job description

Job Description

We're looking for a highly motivated Administrator - Renewals, to complement our fantastic team in our Lettings Support Centre in Cardiff.

As our Renewals Administrator, you will provide tenancy administration support services to branches, landlords and tenants.

What's in it for you as our Renewals Administrator

• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives
• Understanding of operations within an estate agency business

Key responsibilities of our Renewals Administrator

• Liaising with landlords, tenants, branches
• Ensure the smooth transition throughout the renewal process
• Obtaining instructions from landlords before the end of the tenancy
• Preparing new tenancy agreements
• Administering periodic tenancies
• Chasing in unsigned tenancy agreements
• Sending notification to our accounts team
• Any other administration tasks as required

Skills and experience required to be a successful Renewals Administrator

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a fast-paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Connells Group UK (or brand of role being advertised) is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of , race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.