Enterprise Customer Success Manager

Invicti

Belfast

Remote

GBP 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Private health insurance

Pension plan

Quarterly wellness days

Paid volunteer days

Paid birthday off

Job summary

A leading application security firm in Belfast is looking for an experienced Enterprise Customer Success Manager to lead post-sales efforts and foster strong client relationships. This role requires 3-4 years of experience in Customer Success or Account Management in the tech space, with a strong emphasis on upsells and client satisfaction. Candidates should possess excellent communication skills and a strategic mindset. The position offers full-time remote work with comprehensive health and wellness benefits.

Qualifications

3-4 years in Customer Success or Account Management in tech.
Experience in client relationship management.
Strong written communication and facilitation skills.

Responsibilities

Lead post-sales activities and relationship-building.
Act as the voice of the customer.
Work cross-functionally to ensure customer satisfaction.
Retain partnerships through renewals and upsells.
Conduct Quarterly Business Reviews.

Skills

Customer Success experience

Account Management

Relationship building

Presentation skills

Time management

Job description

Invicti – Belfast, Northern Ireland, United Kingdom

Enterprise Customer Success Manager

Invicti is an application security leader protecting over 3,500 organizations worldwide through our DAST-first Application Security Platform. Our flagship products, Netsparker and Acunetix, enable security and development teams to continuously secure web applications through proprietary proof-based scanning and predictive risk scoring.

Location: United Kingdom, preferably Belfast, Northern Ireland.

Who You Are

Our Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with Customer Success or Account Management experience in the technology space. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base.

Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy.

What You’ll Be Doing

Leading all post‑sales activities for Invicti's customers through strong relationship‑building, product knowledge, planning, and execution
Acting as the voice of the customer
Working cross‑functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
Retaining long‑term partnerships by independently renewing and expanding successful customers
Dominating quarterly metrics concerning customer retention, price increase, and upselling
Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
Conducting Quarterly Business Reviews to drive positive customer outcomes
Independent analysis of data to discover insights that drive recommendations for clients
Tracking accounts to identify churn risks and working proactively to mitigate such risks

What You'll Need

A minimum of 3–4 years of experience within a Customer Success or Account Management role in the tech industry
Experience building relationships with clients
Familiarity with managing customer renewals and upsells
Strong presentation, meeting facilitation, and written communication skills
Excellent time‑management and organizational skills with the ability to track numerous details
Desire to work in a dynamic start‑up in which your input is encouraged to help craft offerings and interaction with clients

Why Invicti?

Your Health & Wellness Matters:

Health Insurance: Private health coverage to cover 100% of employee health care and dental premium costs. For dependents, 75% of health care and 50% of dental premium cost
Life Assurance: Covering 3x annual salary
Pension Plan: 4% employer and 5% employee contributions
Employee Assistance Program: Emotional Support Counseling services 24/7, Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
Family Leave: 39 week paid leave for birthing parent recovery and 4 week paid leave for non-birthing/bonding parent
Working Options: No commuting needed – you’ll work remotely from your home office location
Quarterly Thrive‑Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
Volunteerism: 5 days of paid time off each year to participate in the volunteer activities of your choice
Paid Birthday Off: Take your birthday off to celebrate you!
Mobile Allowance: This allowance will be provided to ensure you have support for work‑related communication and tasks

We Value You:

Employee Recognition: Ongoing recognition & rewards. A culture that emphasizes personal and professional growth

At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here – regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We’re all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.

Seniority Level