Renewals Administrator

UK Ignition Technology Ltd; Farnborough; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Holidays: 24–29 days

Birthday day off

Healthcare cash plan

Employee Assistance Program

Pension scheme

Long service awards

Referral scheme

On-site cafe/gym

Free parking

Job summary

We value proactive, detail-minded individuals with strong Excel and CRM skills. This role is based on-site in the UK and offers progression opportunities within a supportive environment.

Qualifications

• Customer service and/or administration experience required.
• Organised, deadline-driven with strong time management skills.
• Good numerical ability and attention to detail.
• Strong communication and interpersonal skills; team-oriented.

Responsibilities

• Create and administer quotations.
• Manage renewals orders, ensuring accuracy.
• Advise partners on upcoming renewals and ensure all information is provided.
• Track quotes and orders from start to finish.
• Meet KPIs and SLAs for quotations and orders.
• Direct inbound sales opportunities to the relevant teams.
• Liaise with customers to manage delivery expectations.
• Input and maintain data on Salesforce for reports.
• Understand and manage the distribution sales process.
• Some travel may be required for external events.
• Ad hoc duties as assigned by line manager.

Skills

Customer service

Administration

Time management

Attention to detail

Communication skills

Team player

Numerical skills

Education

A-levels or equivalent

Tools

Salesforce

Microsoft Office

Job description

Successful candidates will join Ignition, a high growth cybersecurity organisation and the performance engine behind next-generation security technologies. You will work alongside an incredible team of people, in a supportive and inclusive working environment, with opportunities for promotion and career development. Founded in 2015 and acquired by Exclusive Networks in 2021, Ignition has grown rapidly by focusing on emerging, cloud and SaaS-based cybersecurity technologies. From the first spark of innovation, we accelerate promising technologies into category leaders, transforming breakthrough and AI-driven cybersecurity into trusted, market-ready solutions. We work with innovative vendors and ambitious technology partners across EMEA, bringing clarity, momentum, and predictable growth to an increasingly complex digital world. Powered by an exceptional team, we’re known for making customers feel the value, not the effort. This is a role for people who want to be part of a driven, trusted, and ambitious organisation, shaping the future of cybersecurity while helping partners and customers build a totally trusted digital future. For more information visit www.ignition-technology.com . We are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realise their full potential.

OUR BENEFITS:

• 24 days holidays rising to 29 with each year of service
• Additional day off for your birthday
• Healthcare – cash plan through Paycare and Employee Perks/Discounts
• Employee Assistance Program
• Auto Enrolment Pension scheme
• Long service awards
• Employee Referral Scheme
• Coffee Shop, Canteen and Gym on site
• Free Parking onsite

DUTIES AND RESPONSIBILITIES | About the role

Your key responsibilities will be to provide internal sales support to help Ignition deliver a high-quality sales service and help Ignition to become the “go to” security software distributor.

As the Renewals Administrator, you will:

• Create and provide administration of quotations
• Manage renewals orders, checking they are complete and accurate
• Advise Partners on their customers’ upcoming renewals and ensure all relevant information is provided.
• Track quotes and orders from start to finish
• Work to KPI’s and SLAs for the turnaround of all quotations and orders
• Direct inbound sales opportunities to the relevant teams
• Liaise with customers to manage delivery expectations
• Work with our finance team and suppliers to ensure deadlines are metInput and maintain data on Salesforce to ensure reports are accurate
• Understand and manage the distribution sales process
• Some travel maybe required to attend external events
• Any ad hoc duties as defined by your line manager

QUALIFICATIONS AND EXPERIENCE | About you

• Be confident, outgoing, and personable with previous Customer Service and or Administration experience
• Be self-motivated, organised, structured, deadline driven with excellent time management skills.
• Have strong numerical skills and attention to detail
• Have a flexible approach and enjoy working in a team, always striving to foster a positive team environment.
• Be articulate with excellent communication and interpersonal skills.
• Be customer service driven, developing excellent relationships
• Be at least educated up to A-levels or equivalent standard
• Have a good working knowledge of Microsoft Office including Word, Excel and Outlook.
• Previous quoting experience would be ideal but not essential.
• Previous CRM experience would be ideal but not essential.

Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organisations. We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.

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Ignition Technology

Ignition Technology excel at developing employees with raw talent, who are keen to learn and play a proactive part in the business. This is a great opportunity for you to develop your career within the IT and Cyber Security industry. Join Ignition Technology, where we are changing what traditional cyber security distribution means. We offer a dynamic, inclusive environment fostering innovation and growth. Our mission to break the mould as we change the face of distribution. If you're all about delivering real value and get excited about developing meaningful relationships that result in realised growth, then we want you! Explore our current opportunities and take the next step in your cyber security career with us. At Ignition Technology, we address the ever‑evolving cybersecurity landscape by helping customers to understand and protect their cloud and Saas environments better. Founded in 2015, we have been at the forefront of bringing cutting‑edge and innovative cybersecurity solutions to market. Through our knowledge, people and technology, we have enabled 1000s of partners to better safeguard their customers’ cloud environments and protect their value online assets.