Renewals Account Manager

Palo Alto Networks; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare

On-site gym facilities

Professional development

Equity/Stock options

ESPP

401(k)

Job summary

Palo Alto Networks is seeking a Renewals Account Manager to secure renewals across portfolios and drive customer retention. The role collaborates with Channel and Sales teams to ensure a positive deployment experience, while identifying opportunities for multi-year renewals and upsell prospects.

You will generate coterminous quotes, manage maintenance renewals and provide accurate forecasts using Salesforce.com and Clari. Strong communication across internal teams is essential for success.

Qualifications

• Experience managing renewal portfolios and customer retention.
• Ability to forecast renewals and revenue with accuracy.
• Proven quoting experience for contract renewals and upsells.

Responsibilities

• Renew contracts across all portfolios and manage renewals in territory.
• Collaborate with Channel and Sales teams to ensure customer success.
• Generate quotes including coterminous quotes and multi-year renewals.
• Forecast using Salesforce.com and Clari; support Sales Ops and IT improvements.

Skills

Renewals

Account management

Forecasting

Quoting

Salesforce

Clari

Channel collaboration

Tools

Salesforce

Clari

CPQ

Job description

• The role of the Renewals Account Manager is key to ensuring the success of Palo Alto Network’s fast-growing customer base. With goals and quotas aligned directly to customer retention, you are an inside role which is central to positioning renewals and additional software and hardware to current customers
• Alongside this, you will work collaboratively with the channel to ensure that customers have a positive and successful experience with their Palo Alto Networks deployment
• Responsible for renewing contracts across all our portfolios
• Work in tandem with the Core and Specialist Sales Teams to understand the customer environment and identify the customer need
• Excellent ability to communicate with an array of internal teams
• Manage all maintenance and subscription renewals in your territory
• Quote generation, including the creation of coterminous quotes
• Upsell to multiyear renewals by positioning value to the customer
• Diligently follow up with Regional Sales Managers, Inside Sales, channel partners and end-users to bring in renewals before the expiration
• Submit accurate and timely forecast through Salesforce.com and clari
• Work within existing renewals database and collaborate with Sales Operations and IT to drive process and systems improvements and best practices

Benefits

• Healthcare: We value your health and provide options so you can choose what best supports your lifestyle and personal health goals. Various nationwide plans — including Blue Shield of California, Kaiser Permanente, Delta Dental, VSP, and more — are available to you and your family. Our providers offer the flexibility you want and the coverage you need
• Wellness: With a large on-site gym and daily, instructor-led exercise classes at HQ in Santa Clara, Palo Alto Networks actively supports employee fitness. Our juice bar, Gym & Juice, features fresh juice blends, a quick and nutritious option pre- or post-workout. And our ongoing wellness speaker series highlights the latest trends in health and wellness
• Development: Professional development is serious business at Palo Alto Networks, where the Talent Development team offers 25+ courses to help employees boost their careers and develop leadership capability
• Financial: Most roles are eligible for equity grants, and we now offer new hires a quarterly vesting schedule right away. We want you to be fairly compensated and rewarded as soon as you make an impact – on our team, that happens immediately! And because we consider every employee a stakeholder in our long-term success, we offer an Employee Stock Purchase Plan (ESPP) with a 24-month lookback. From life insurance to health savings accounts, we provide ways to help you protect and grow your wealth. Palo Alto Networks offers both traditional and Roth 401(k) options, along with a company match of 50% to a max annual amount of $1,000
• Time Off: In addition to paid corporate holidays, Flexible Time Off programs empower our employees to balance their work schedules with personal time off. We offer 12 weeks of full pay for medical leave and 6 weeks of full pay for parental leave. As a company with strong ties to the military and veterans, we also offer 26 weeks of full pay for military leave
• Perks: Our corporate discount program provides employees with significant discounts on merchandise, travel and entertainment. We offer many on-site perks at headquarters, including cafeterias, fuel service, dry cleaning service, EV charging stations, and a company store. We also provide complimentary drinks, fresh fruit, and snacks in break rooms across our campus to help everyone power through the day.

Life at Palo Alto Network

Experience working with Channel PartnersExperience in managing customer renewal install base for assigned Enterprise and Commercial accountsAbility to learn new technologies quickly, adapt to changing needs and possess strong analytical skillsExperience using Salesforce.com and clari for forecasting and CPQ for quotingTrack record of achieving sales goals and objectivesAbility to quickly build productive relationships in a fast-paced, performance-driven environmentEnglish language proficiency, other European languages desiredStrong time management and interpersonal skillsEnthusiastic, driven and confident - ability to clearly and persuasively articulate the company’s mission, product and business opportunity