Global Sales Support Specialist

Palo Alto Networks; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare plans

On-site gym and wellness amenities

Development programs and training

Equity grants and ESPP

Job summary

Palo Alto Networks seeks a Global Sales Support Specialist to enable revenue attainment by supporting the Field Sales Team with quotes, configurations, and process training. The role emphasizes collaboration with internal partners to move deals forward and ensure accurate, timely responses.

The successful candidate will participate in SFDC-based training, support system improvements, and handle global requests with a focus on quality and speed.

Qualifications

• 2-5 years of related experience in sales support or sales operations environment preferred.
• Organized with demonstrated initiative; able to independently handle multiple tasks in a fast-paced environment.
• Willingness to work extended hours depending on month-end or quarter-end workload.
• Proficiency with Google products and experience in CRM systems (Salesforce CPQ and Steelbrick highly preferred).
• Excellent written and verbal skills; ability to communicate with customers, distributors, and resellers.

Responsibilities

• Support Field Sales Team with quoting complex deals and advising on product configuration rules.
• Educate on one-off quotes to order inquiries and participate in quote-to-order processes.
• Assist with short-term marketing sales promotions and coordinate with internal partners to move deals forward.
• Provide training on quote-to-order procedures, including SFDC basics and advanced quoting sessions.
• Identify system gaps or improvement opportunities and escalate to appropriate resources.
• Manage Global Sales Support activities with accuracy and speed from a shared mailbox.

Skills

CRM systems

Google products

Quoting

Tools

Salesforce CPQ

Steelbrick

Job description

• The Global Sales Support Specialist resides within the Finance organization and fulfills various key support functions to help ensure revenue attainment. This role will report to the Global Sales Support Manager
• The Global Sales Support Specialists support our Field Sales Team with quoting complex deals, educating on one-off quotes to order inquiries, and advising on product configuration rules
• They also support short-term marketing sales promotions and work with internal business partners to guarantee deals move forward
• This team will also facilitate training with the Field Sales Team on quote-to-order processes and procedures guidelines, new hire training, including SFDC beginners and advanced quoting sessions, and will be able to identify system gaps or improvement opportunities and elevate to proper resources for resolution
• Each GSS team member works out of a shared mailbox and is responsible for managing Global Sales Support activities with accuracy and speed
• Requests for assistance from an Account Manager are prioritized for completion based on revenue acquisition, customer relationship building, and other forms of determining timing requirements
• Our sales operation team members support our sales account managers and systems engineers to assist in large organization’s migrations to more cybersecurity
• Sales operations work behind the scenes to make sure that our sales relationships run smoothly, enabling and empowering the teams across the world
• You support the sales team by providing research, reports, and craft and support systems and processes that enable the process of sales. It’s a true partnership, one built on building the best cybersecurity solutions for each individual client

Benefits

• Healthcare: We value your health and provide options so you can choose what best supports your lifestyle and personal health goals. Various nationwide plans — including Blue Shield of California, Kaiser Permanente, Delta Dental, VSP, and more — are available to you and your family. Our providers offer the flexibility you want and the coverage you need
• Wellness: With a large on-site gym and daily, instructor-led exercise classes at HQ in Santa Clara, Palo Alto Networks actively supports employee fitness. Our juice bar, Gym & Juice, features fresh juice blends, a quick and nutritious option pre- or post-workout. And our ongoing wellness speaker series highlights the latest trends in health and wellness
• Development: Professional development is serious business at Palo Alto Networks, where the Talent Development team offers 25+ courses to help employees boost their careers and develop leadership capability
• Financial: Most roles are eligible for equity grants, and we now offer new hires a quarterly vesting schedule right away. We want you to be fairly compensated and rewarded as soon as you make an impact – on our team, that happens immediately! And because we consider every employee a stakeholder in our long-term success, we offer an Employee Stock Purchase Plan (ESPP) with a 24-month lookback. From life insurance to health savings accounts, we provide ways to help you protect and grow your wealth. Palo Alto Networks offers both traditional and Roth 401(k) options, along with a company match of 50% to a max annual amount of $1,000
• Time Off: In addition to paid corporate holidays, Flexible Time Off programs empower our employees to balance their work schedules with personal time off. We offer 12 weeks of full pay for medical leave and 6 weeks of full pay for parental leave. As a company with strong ties to the military and veterans, we also offer 26 weeks of full pay for military leave
• Perks: Our corporate discount program provides employees with significant discounts on merchandise, travel and entertainment. We offer many on-site perks at headquarters, including cafeterias, fuel service, dry cleaning service, EV charging stations, and a company store. We also provide complimentary drinks, fresh fruit, and snacks in break rooms across our campus to help everyone power through the day.

Life at Palo Alto Network

2-5 years of related experience in sales support or sales operations environment preferredOrganized with demonstrated initiative - must be able to independently handle and prioritize multiple tasks simultaneously in a fast-paced, high-pressure environment to ensure timelines are metAlternate shifts are required to accommodate global requestsWillingness to work extended hours depending on month-end or quarter-end workloadProficiency with Google products & experience in CRM systems preferred (Salesforce CPQ and Steelbrick highly preferred)Excellent written and verbal skills & ability to communicate with customers, distributors & resellers