Senior Renewals Manager

TN United Kingdom; United Kingdom; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Renewal Manager to join their dynamic Customer Success team. In this impactful role, you will engage with strategic accounts to drive customer retention and satisfaction. Your expertise in renewals management and strong negotiation skills will be pivotal in ensuring smooth contract renewals. Collaborating with various internal teams, you will analyze data to identify growth opportunities and maintain accurate forecasts. This is a unique opportunity to make a significant impact in a fast-paced environment that values diversity and innovation.

Qualifications

• 5+ years in renewals management or customer-focused account management.
• Strong understanding of Enterprise SaaS or Identity Verification.

Responsibilities

• Lead all commercial aspects of customer renewals and drive them to closure.
• Engage with customers and manage a portfolio to ensure successful renewals.
• Negotiate renewal contracts and align with customer goals.

Skills

Renewals Management

Sales

Customer Success

Account Management

Negotiation

Data Analysis

Communication Skills

Education

Bachelor's Degree

Tools

Salesforce CRM

Job description

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The Company:

Entrust relies on curious, dedicated, and innovative individuals who anticipate the future and provide solutions for a more connected, mobile, and secure world. Entrust’s technologies and expertise help government agencies, enterprises, and financial institutions in more than 150 countries serve and safeguard citizens, employees, and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another—and, of course, to be themselves.

Senior Renewal Managers are key members of the Customer Success organization and are central to the retention strategy at Entrust. As a Senior Renewal Manager, you will focus on named and strategic accounts in a specific geographic area. This is a highly visible and impactful role where you will engage with customers to discuss renewal options, address concerns or objections, collaborate with sales, customer success, legal, and finance teams to ensure smooth renewals, often negotiating terms and pricing. You will also analyze data to identify opportunities and risks, strategize on retention efforts, and maintain an accurate rolling forecast of renewals within your territory.

Responsibilities:

1. Plan, drive, and lead all commercial aspects associated with customer renewals and bring renewals to a close.
2. Partner closely with Customer Success, Sales, and other internal teams to ensure a successful renewal cycle for Entrust customers.
3. Engage directly with customers and manage a portfolio of renewals to ensure successful, on-time execution.
4. Negotiate and administer renewal contracts in partnership with legal, finance, and deal desk teams, aligning with customer goals.
5. Be accountable for all inquiries related to customer renewals, including interpreting and restating contractual obligations.
6. Qualify and properly disposition renewals using the Command of the Message framework.
7. Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth.
8. Engage with key decision-makers to identify customer requirements and address roadblocks, securing ongoing partnerships.
9. Maintain and report an accurate rolling 180-day forecast of renewals within your territory, meeting or exceeding renewal quotas.
10. Manage renewal opportunities and ensure current, accurate documentation in Salesforce CRM.
11. Cultivate customer retention by applying the Entrust renewal engagement playbook to achieve optimal business outcomes.

Basic Qualifications:

1. 5+ years of experience in renewals management, sales, customer success, or customer-focused account management; preferably within an Enterprise SaaS organization.
2. Solid understanding of Identity Verification, Enterprise SaaS applications, or Enterprise Technology Services.
3. A proven track record of quota attainment and achieving personal and team goals.
4. Success in creating new processes and frameworks in a fast-paced environment.
5. Strong oral and written English communication skills.

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Entrust is an EEO/AA/Disabled/Veterans Employer

Entrust values diversity and inclusion and is committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and strive to provide an accessible experience for candidates of all abilities.

Recruiter: James Beck