Renewable & Boiler Product Support

Firebird Heating Solutions; Newry; On-site; GBP 26,000 - 34,000; Full time

Job summary

Firebird Heating Solutions in Newry, Northern Ireland, invites a motivated, technically minded person to join our team as Renewable & Boiler Product Support. This permanent, full-time role focuses on handling technical enquiries and delivering excellent customer support across our renewable heating and boiler ranges.

The role involves responding to telephone and email queries, providing sales support for service issues, and managing the daily closure of the customer query log.

Qualifications

• Experience in plumbing, electrical work or renewable heating technology.
• Knowledge of the heating industry.
• Strong communication and administrative skills.
• A valid driving licence.
• Forklift licence would be an advantage.

Responsibilities

• Respond to telephone and email enquiries relating to technical queries and customer support
• Provide sales support in relation to service issues
• Manage the daily closure of the customer query log and track queries through to completion
• Prepare weekly reports
• Update and maintain the job database
• Complete additional duties as assigned by the Manager

Skills

Plumbing

Electrical

Renewable heating

Driving licence

Forklift licence

Tools

Driving licence

Forklift licence

Job description

We’re Hiring: Renewable & Boiler Product Support

Firebird is seeking a motivated and technically minded individual to join our team in Newry, Northern Ireland.

This is a permanent, full-time position focused on responding to technical enquiries and providing excellent customer support across our renewable heating and boiler product ranges.

Key responsibilities:

• Respond to telephone and email enquiries relating to technical queries and customer support
• Provide sales support in relation to service issues
• Manage the daily closure of the customer query log and track queries through to completion
• Prepare weekly reports
• Update and maintain the job database
• Complete additional duties as assigned by the Manager

What we’re looking for:

• Previous experience in plumbing, electrical work or renewable heating technology
• Knowledge or experience within the heating industry
• Excellent communication and administrative skills
• A valid driving licence
• A forklift licence would be an advantage

The successful candidate will be supported in meeting the competency requirements of the position and completing any necessary training. Firebird is committed to supporting ongoing performance and professional development.