Remote UK Sales Support & Order Specialist

ePlus Inc; Grande-Bretagne; À distance; GBP 23 000 - 32 000; Plein temps

Résumé du poste

IGXGlobal, an ePlus Technology company, is seeking a Sales Support Representative to handle order processing from customer POs, follow up on deliveries, and maintain accurate open orders. This role partners with sales, vendors, and internal teams to ensure smooth cycles and timely information flow.

You will assist with quotes, returns, and add-on opportunities while upholding professional communication. A strong IT knowledge base and customer service experience help you thrive in a fast-paced,

Qualifications

• Knowledge of computers and the IT industry.
• Excellent communication and phone skills.
• Ability to prioritize and multitask.
• Must be a team player with a positive attitude.
• Knowledge of Microsoft Office suite.

Responsabilités

• Accurately place orders into the system from customer-issued PO's
• Follow-up on orders to ensure their successful delivery within customer expectations.
• Lead open order management, ensuring that open orders are delivered to the customer expediently and accurately
• Confirm that all invoicing activity is taking place in a timely and accurate manner
• Take a proactive role with problem resolution at the customer and supplier levels
• Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
• Assist customers with Returns issues, order inquiries, and any other requests for information
• Develop successful relationships with sales, vendors, and internal departments
• Assist with quoting
• Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
• Use proper decorum in all communications with customers both internal and external
• Projects and additional responsibilities as needed or assigned

Connaissances

Networking basics

Excellent communication

Prioritization & multitasking

Team player

MS Office proficiency

Customer service experience

Description du poste

IGXGlobal, an ePlus Technology company, is seeking a Sales Support Representative to handle order processing from customer POs, follow up on deliveries, and maintain accurate open orders. This role partners with sales, vendors, and internal teams to ensure smooth cycles and timely information flow.

You will assist with quotes, returns, and add-on opportunities while upholding professional communication. A strong IT knowledge base and customer service experience help you thrive in a fast-paced,