Remote UK Customer Support Agent - Entry Level Growth

CV-BRIDGE LTD; United Kingdom; Remote; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Remote UK

Structured onboarding and training

Career development and progression

Job summary

CV-BRIDGE LTD is seeking a friendly Customer Support Agent for a remote UK role. You will handle inquiries via phone, email, and chat, provide accurate information, and maintain clear records to help our customers across the United Kingdom.

This entry-level position welcomes new talent and offers structured onboarding and training to build practical support experience. Work independently from home, manage multiple inquiries, and collaborate with internal teams to resolve issues promptly.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused and professional approach.
• Good listening and problem-solving skills.
• Strong attention to detail and accuracy.
• Comfortable using digital systems and standard office software.
• Ability to manage multiple enquiries and priorities effectively.
• Good organization and time-management skills.
• Comfortable working independently in a remote environment.
• Willingness to learn new systems, processes and service procedures.

Responsibilities

• Respond to customer enquiries through phone, email, chat or other support channels.
• Provide clear, accurate and professional information to customers.
• Resolve routine customer queries and escalate complex issues when required.
• Maintain accurate records of customer interactions and outcomes.
• Update customer details and relevant information in internal systems.
• Follow established customer support procedures and service standards.
• Work with internal teams to help resolve customer concerns efficiently.
• Identify recurring customer issues and report them appropriately.
• Maintain a professional and helpful approach across all customer interactions.
• Support general customer service and administrative activities when required.

Skills

Communication

Customer focus

Problem solving

Attention to detail

Office software

Time management

Remote work

Learning mindset

Job description

CV-BRIDGE LTD is seeking a friendly Customer Support Agent for a remote UK role. You will handle inquiries via phone, email, and chat, provide accurate information, and maintain clear records to help our customers across the United Kingdom.

This entry-level position welcomes new talent and offers structured onboarding and training to build practical support experience. Work independently from home, manage multiple inquiries, and collaborate with internal teams to resolve issues promptly.