Remote Trip Concierge & Reservations Specialist

Remotetravelcareers; Norwich; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible schedule opportunities

Work from home

Training and growth potential

Supportive team environment

Job summary

A remote travel services company is looking for a Trip Customer Care representative to assist customers in planning their trips. This role involves booking flights and accommodations, providing friendly support via phone or email, and ensuring smooth travel experiences. Strong communication skills and a customer-centric attitude are essential. The position offers flexibility to work full-time or part-time from home, alongside benefits such as growth potential and a supportive team environment.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Skills

Strong communication and customer service skills

Comfortable using computers and online booking systems

Ability to stay organized and pay attention to detail

Friendly, helpful, and patient with customers

Previous experience in customer service or hospitality

Job description

A remote travel services company is looking for a Trip Customer Care representative to assist customers in planning their trips. This role involves booking flights and accommodations, providing friendly support via phone or email, and ensuring smooth travel experiences. Strong communication skills and a customer-centric attitude are essential. The position offers flexibility to work full-time or part-time from home, alongside benefits such as growth potential and a supportive team environment.