Remote Travel Support Specialist

Sawmilldcllc; Stoke-on-Trent; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible scheduling options

Full training and ongoing support

Growth opportunities

Access to travel-related perks

Supportive remote team environment

Job summary

A remote travel support company is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips. This 100% work-from-home role requires excellent communication skills and customer service experience. You will provide support via email, phone, and messaging, ensuring a smooth travel experience. The ideal candidate enjoys helping others, is organized, and can work independently. The company offers flexible scheduling, training, and travel-related perks.

Qualifications

• Experience in customer service roles, preferably in travel, hospitality, or similar fields.
• Ability to work independently in a remote setting.
• Adaptability to learn new tools and processes efficiently.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries professionally and friendly.
• Support itinerary updates, cancellations, and requests.
• Provide guidance on travel requirements and destinations.
• Monitor trips and communicate proactively with clients.
• Resolve issues efficiently preserving a positive experience.

Skills

Strong written and verbal communication skills

Customer service experience

Highly organized

Dependable

Detail-oriented

Ability to learn new systems quickly

Passionate about travel

Job description

A remote travel support company is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips. This 100% work-from-home role requires excellent communication skills and customer service experience. You will provide support via email, phone, and messaging, ensuring a smooth travel experience. The ideal candidate enjoys helping others, is organized, and can work independently. The company offers flexible scheduling, training, and travel-related perks.