Remote Travel Support Representative

Getaway Travel Agency; Glasgow; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks

Professional growth

Community focus

Job summary

A travel support agency in Glasgow is seeking a Remote Travel Support Representative to guide clients through travel arrangements. This role involves responding to inquiries, managing bookings, and ensuring a seamless experience for travelers. Candidates should possess excellent communication skills and a background in customer service, ideally in the travel sector. Enjoy remote flexibility and exclusive travel perks while being part of a passionate community dedicated to creating memorable experiences.

Qualifications

• Excellent communication skills, both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail and strong organizational habits.

Responsibilities

• Respond to client inquiries across various channels in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations and travel documentation.

Skills

Excellent communication skills

Background in customer service

Attention to detail

Tech-savvy

Enthusiasm for travel

Job description

Overview

Location: Glasgow, United Kingdom

Remote Travel Support Representative

About the Role

As a Remote Travel Support Representative, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Getaway Travel Agency USA, based in sunny Arizona, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Perks

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.