Remote Technical Trainer for AI Insurance Platform

Hyperexponential; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

£5,000 training & conference budget

25 days holiday + 8 bank holidays

Penfold pension

Mental health support

Private healthcare

Wellbeing allowance

Cycle to Work

Job summary

Hyperexponential in London is seeking a Client Education Associate to deliver technical training to clients and partners and to help build and maintain the courses and certifications that power effective training on our pricing platform.

You'll work with actuaries and developers, creating credible content, adapting complexity to the audience, and supporting certification design while partnering with cross-functional teams. A strong teaching instinct and hands-on tech grounding are essential.

Qualifications

• Delivered training, workshops, or technical explanations to a non-technical or semi-technical audience, and can point to material you've built or taught from.
• Studied Computer Science or a related technical discipline, or built equivalent hands‑on comfort with programming languages (Python or similar) through experience.
• Worked hands‑on with SaaS tools, APIs, or similar technical products, even without a formal software engineering background.
• Taken the initiative to build or improve a course, process, or piece of learning content, rather than just following someone else’s structure.
• Communicated confidently and clearly with clients or external stakeholders, adjusting technical depth to fit the audience in front of you.
• Worked well in an environment where scope shifts and you're expected to figure things out rather than wait for a fully defined brief.

Responsibilities

• Deliver technical training sessions, live and online, to clients and partners - covering everything from platform fundamentals to how to build pricing models using hx's AI agents and product tooling.
• Build and maintain high-quality course content (online modules, video tutorials, workshop materials) that keeps pace with new product releases and evolving client needs.
• Support the design and delivery of certification assessments, including practical exercises where candidates build real pricing tools in the hx platform.
• Partner with Product, Customer, and Partnerships teams to translate new features into training material clients can actually use from day one.
• Contribute to our partner enablement programme, helping external delivery partners onboard and deliver hx training to a consistent standard.
• Help maintain and improve our course health and documentation processes, flagging content that's fallen out of date or out of line with current product naming and messaging.

Skills

Teaching delivery

Technical training

Python or similar

SaaS tools experience

Client communication

Agile collaboration

Education

Computer Science or related technical discipline

Tools

APIs

Software platforms

Job description

Hyperexponential in London is seeking a Client Education Associate to deliver technical training to clients and partners and to help build and maintain the courses and certifications that power effective training on our pricing platform.

You'll work with actuaries and developers, creating credible content, adapting complexity to the audience, and supporting certification design while partnering with cross-functional teams. A strong teaching instinct and hands-on tech grounding are essential.