Remote Technical Support - Freelance

Reclee; United Kingdom; Remote; GBP 8,900 - 13,000; Full time

Benefits offered by this job

Flexible remote work

Sales commissions 2-8%

Performance-based incentives

Job summary

Reclee is seeking a Remote Technical Support Intern to join a global user base. This freelance internship offers flexible remote work, with opportunities to troubleshoot, document cases, and contribute to a growing knowledge base.

The role emphasizes independent work, strong communication, and a proactive approach to learning, with a defined 3-month period and potential for long-term collaboration.

Qualifications

• Basic understanding of tracking platforms.
• Excellent communication and problem-solving skills.
• Ability to work independently and remotely.
• Strong attention to detail.
• Eagerness to learn and adapt.

Responsibilities

• Provide remote technical support via email, chat, and potentially phone.
• Troubleshoot and resolve tracking platforms issues.
• Document support interactions and solutions.
• Escalate complex issues to platform support staff.
• Contribute to the knowledge base with helpful articles and FAQs.

Skills

Communication skills

Problem solving

Independent work

Attention to detail

Adaptability

Job description

Remote Technical Support - Freelance Internship (Global)

About the Role:

Join our dynamic team as a Remote Technical Support Intern! This is an excellent opportunity for an aspiring tech enthusiast to gain hands-on experience providing technical assistance to our global user base. This freelance internship offers a flexible remote work environment where you'll contribute to resolving technical issues and enhancing customer satisfaction.

Responsibilities:

• Provide remote technical support via email, chat, and potentially phone.
• Troubleshoot and resolve trackingf platform issues.
• Document support interactions and solutions.
• Escalate complex issues to platform support staff.
• Contribute to the knowledge base with helpful articles and FAQs.

What We're Looking For:

• Basic understanding of tracking platforms.
• Excellent communication and problem-solving skills.
• Ability to work independently and remotely.
• Strong attention to detail.
• Eagerness to learn and adapt.

This is a freelance internship and will last for a defined period of time.

Expertise

No required expertise information provided.

Job details

Seniority level:

Advanced Junior

Workplace type:

Remote

Employment type:

Internship

3 months

Job location:

Global

Compensation and Benefits

Additional compensations:

2-8% Sales commisions, Performance-based incentives and scaling opportunities

• Flexible remote working model
• Long-term growth partnership with global expansion opportunities