Remote Technical Support Agent

Jobs247; Pennington; Remote; GBP 75,000 - 85,000; Full time

Benefits offered by this job

Employer-contributed private medical (

Workplace pension

Job summary

Jobs247 is seeking a Remote Technical Support Agent for the UK, responsible for owning the support queue end to end during European hours. The role requires 3 to 5 years of technical support experience and strong Shopify knowledge.

You will triage, reproduce, and resolve tickets, maintaining disciplined queue hygiene in a fully remote, async-first environment. You should excel in written and verbal communication, simplifying complex issues for merchants, and be proficient with Intercom, Zendesk,

Qualifications

• Three to five years in technical support.
• Ability to manage a queue with competing priorities in a remote, async-first environment.
• Excellent written and verbal communication that makes complex technical issues simple for non-technical users.
• Strong working knowledge of Shopify and the mobile app ecosystem.
• Experience with helpdesk platforms Intercom, Zendesk, or Gorgias and tools like Asana or Jira.
• Right to work in the UK.

Responsibilities

• Triage, reproduce, resolve, and follow up on support tickets.
• Own the support queue end to end during European hours.

Skills

Ticket queue management

Effective communication

Shopify knowledge

SaaS/ecommerce experience

UK work eligibility

Tools

Intercom

Zendesk

Gorgias

Asana

Jira

Job description

The Remote Technical Support Agent - UK role centres on owning the support queue end to end during European hours.

3 to 5 years of technical support.

What you'll build and improve

• Triage, reproduce, resolve, follow up
• Own the support queue end to end during European hours

What you'll bring

• Disciplined ticket hygiene and the ability to manage a queue with competing priorities in a fully remote, async first environment
• Excellent written and verbal communication, with the ability to make complex technical issues feel simple to a non-technical merchant
• Strong working knowledge of Shopify (themes, admin, APIs) and the mobile app ecosystem (App Store and Google Play sub
• Proficiency with helpdesk platforms (Intercom, Zendesk, or Gorgias) and ticketing tools like Asana or Jira
• ideally in a SaaS or ecommerce environment supporting mid-market or enterprise customers
• Right to work in the UK

Role details

• Work model: Remote
• B+ in revenue processed

Compensation

• Salary: £75,000 to £85,000
• OTE: £75,000
• Competitive salary

Benefits

• Employer-contributed private medical through our UK EOR
• Workplace pension