Remote Systems Engineer – Mission-Critical Policing Platform
Motorola Solutions Inc
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Benefits offered by this job
Job summary
Motorola Solutions UK Limited is seeking an experienced Systems Engineer to join the Hosted Applications Team. This role is primarily remote with occasional travel to offices, and focuses on sustaining the operational resilience of the Pronto Digital Policing application for frontline emergency services and police forces.
You will collaborate with software engineering and shared services, monitor SLAs, assist in release management, support incident resolution, and contribute to ICDs and
Qualifications
- 3+ years progressive experience in Systems Engineering, Infrastructure Engineering, or Hosted Application Operations.
- Eligible for UK security vetting (NPPV3 and SC).
- Bachelors degree in IT/CS or related field.
- Valid drivers license and access to a vehicle for travel to customer sites.
- Willingness to participate in an on-call rotation.
Responsibilities
- Participate in regular customer service reviews and weekly meetings with police stakeholders to assist in presenting system performance, address operational concerns, and support customer satisfaction.
- Monitor system performance against agreed contractual SLAs, supporting team efforts to minimise downtime and prevent service-impacting incidents.
- Act as an operational liaison for the core Pronto Software Engineering team. Help gather operational insights and support release management activities, including application hotfixes, feature rollouts, and platform deployments.
- Work closely with the internal Shared Services team to align application demands with technical specifications and assist in submitting change requests as needed.
- Contribute to and maintain customer-facing Interface Control Documents (ICDs), detailing technical specifications and protocols required for external system integration with the Pronto platform.
- Support the incident management team in investigating and resolving system issues, helping implement effective solutions and preventative measures.
- Engage in active knowledge sharing within the team, participating in peer learning and documenting technical workflows to support team development.
Skills
Education
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Job description
Motorola Solutions UK Limited is seeking an experienced Systems Engineer to join the Hosted Applications Team. This role is primarily remote with occasional travel to offices, and focuses on sustaining the operational resilience of the Pronto Digital Policing application for frontline emergency services and police forces.
You will collaborate with software engineering and shared services, monitor SLAs, assist in release management, support incident resolution, and contribute to ICDs and
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