Hybrid Field & Remote Technical Support Engineer

Motorola Solutions; City of Edinburgh; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Two weeks additional pay per year (hol

25 days holiday entitlement + bankhols

Private medical insurance

Pension scheme (defined contribution)

Employee stock purchase plan

Flexible working options

Life assurance

Wellbeing support

Job summary

Motorola Solutions in Edinburgh is seeking a Customer Technical Support Engineer to join a multi-site team. You will provide remote support, perform break/fix and escalation, and work with customers to ensure service levels are met while traveling to customer sites as needed.

The role requires Windows Server proficiency, storage and cloud knowledge, and strong networking skills, with on-call rotation and security clearances in scope. A UK driving license is expected.

Qualifications

• Strong Microsoft Windows Server skills.
• Storage fundamentals (including Cloud).
• Knowledge of Cloud technologies and principles (AWS, Azure).
• Good understanding of networking including switches, firewalls and troubleshooting.
• Strong customer and client focus with proven ability to work under pressure.

Responsibilities

• Act as the main point of contact for customers for any complaints, inquiries and issues.
• Provide remote break/fix support and update tickets within the customer Service Level Agreement.
• Provide technical escalation and reporting for incidents.
• Monitor issue resolution status and duration – own issues on behalf of the customer.
• Provide guidance and training to customers about product operation and maintenance procedures.

Skills

Windows Server

Storage fundamentals

Cloud knowledge (AWS, Azure)

Networking basics

Customer service

Job description

Motorola Solutions in Edinburgh is seeking a Customer Technical Support Engineer to join a multi-site team. You will provide remote support, perform break/fix and escalation, and work with customers to ensure service levels are met while traveling to customer sites as needed.

The role requires Windows Server proficiency, storage and cloud knowledge, and strong networking skills, with on-call rotation and security clearances in scope. A UK driving license is expected.