Remote Student Enrolment Advisor — Guide Prospects

Allen Associates; Oxford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Holiday entitlement

Company pension plan

Private medical insurance

Life insurance

Perkbox membership

Remote work with London travel

Birthday day off

Wellbeing pass

EAP

Job summary

Allen Associates is seeking a Student Enrolment Advisor to support prospective students in navigating the enrolment journey. The role involves consultative conversations via phone or online, guiding applicants to suitable courses, and maintaining CRM records for follow-up.

The position is homebased with occasional travel to London, offering generous benefits and a strong focus on work-life balance. You will engage with prospective students and collaborate with marketing to convert leads into

Qualifications

• Proven experience in customer service, sales or recruitment.
• Excellent communication and listening skills.
• Familiarity with CRM systems.
• Strong organisational skills to manage multiple enquiries and opportunities.

Responsibilities

• Managing enquiries from prospective students and providing tailored guidance to support their enrolment journey.
• Building rapport and developing trust through consultative conversations via phone or online channels.
• Reaching out proactively to leads generated through marketing campaigns or outreach activities.
• Conducting needs assessments to understand individual goals and recommending suitable courses or programmes.
• Maintaining accurate records of prospective students' interactions within a CRM system to ensure seamless follow-up.
• Supporting prospective students with the application process and answering their questions with professionalism and empathy.
• Managing multiple opportunities at different stages of the recruitment cycle efficiently.

Skills

Customer service

Sales

Recruitment

CRM systems

Consultative conversations

Organisational skills

Homebased working

Communication

Tools

CRM software

Job description

Allen Associates is seeking a Student Enrolment Advisor to support prospective students in navigating the enrolment journey. The role involves consultative conversations via phone or online, guiding applicants to suitable courses, and maintaining CRM records for follow-up.

The position is homebased with occasional travel to London, offering generous benefits and a strong focus on work-life balance. You will engage with prospective students and collaborate with marketing to convert leads into