Remote SRE-NOC Engineer: Automate, Observe, Resolve

AI Chopping Block, Inc.; United Kingdom; Remote; GBP 65,000 - 105,000; Full time

Job summary

NiCE is seeking an experienced SRE – NOC to join our 24/7 operations. You will own incident response, runbooks, observability, and automation to improve service reliability across Linux-based systems and cloud platforms.

You will collaborate with engineering, security, and product teams, design robust monitoring, and implement self‑healing where possible, while reducing toil and MTTR through code and automation.

Qualifications

• Strong Linux systems administration.
• Experience with incident management and production support.
• Familiarity with cloud infrastructure (AWS preferred).
• Containers & orchestration (Docker, Kubernetes).
• Monitoring/alerting platforms.
• Scripting or programming experience in Python, Bash, Go, or similar.
• Understanding of networking fundamentals (DNS, TCP/IP, load balancing).

Responsibilities

• Act as a primary or escalation responder in a 24x7 on‑call rotation.
• Lead or support Major Incident (MI) response, including triage, mitigation, and resolution.
• Coordinate across Engineering, Infrastructure, Security, and Product teams.
• Execute and improve runbooks, playbooks, and escalation paths.
• Drive blameless post‑incident reviews (PIRs) and track corrective actions.
• Own service health monitoring across infrastructure, applications, and dependencies.
• Design and maintain alerting strategies that align with SLIs/SLOs.
• Reduce alert fatigue through signal-to-noise improvements.
• Build dashboards using Grafana, Prometheus, Datadog, CloudWatch.
• Automate repetitive operational tasks to reduce manual toil.
• Develop scripts/tools (Python, Bash, Go) to support NOC/SRE workflows.
• Implement self-healing and auto-remediation where possible.
• Partner with engineering teams to improve system design for reliability.
• Support and troubleshoot Linux-based systems, cloud platforms, and Kubernetes.

Skills

Linux administration

Incident management

Communication

24x7 operations

Python scripting

Bash scripting

Go programming

Networking basics

Tools

AWS

Docker

Kubernetes

Grafana

Prometheus

Datadog

CloudWatch

Terraform

Ansible

Job description

NiCE is seeking an experienced SRE – NOC to join our 24/7 operations. You will own incident response, runbooks, observability, and automation to improve service reliability across Linux-based systems and cloud platforms.

You will collaborate with engineering, security, and product teams, design robust monitoring, and implement self‑healing where possible, while reducing toil and MTTR through code and automation.