SRE-NOC Engineer: Master Incident Response & Reliability

Greenhouse Software, Inc.; United Kingdom; Remote; GBP 60,000 - 96,000; Full time

Job summary

NiCE in the United Kingdom is seeking an experienced SRE – NOC to join our team. You will balance traditional NOC responsibilities with reliability engineering, focusing on 24/7 service reliability, incident response, and automation.

You’ll own runbooks, design alerting, build dashboards with Grafana, and work with cross‑functional teams to reduce toil. The role suits those who engineer solutions rather than only respond to alerts, with a focus on SLOs/SLIs and scalable platforms.

Qualifications

• Experience with incident management and production support.
• Familiarity with cloud infrastructure (AWS preferred).
• Monitoring or alerting platforms.
• Scripting or programming in Python, Bash, Go, or similar.
• Understanding of networking fundamentals (DNS, TCP/IP, load balancing).

Responsibilities

• Act as primary or escalation responder in a 24x7 on-call rotation.
• Lead or support Major Incident (MI) response, including triage, mitigation and resolution.
• Coordinate across Engineering, Infrastructure, Security, and Product teams.
• Execute and improve runbooks, playbooks and escalation paths.
• Drive blameless post-incident reviews (PIRs) and track corrective actions.
• Own service health monitoring across infrastructure, applications and dependencies.
• Design and maintain alerting strategies aligned with SLIs/SLOs.
• Build dashboards using Grafana and other monitoring tools.
• Automate repetitive operational tasks to reduce manual toil.
• Improve MTTD and MTTR through tooling and processes.
• Develop scripts/tools to support NOC/SRE workflows.
• Implement self-healing and auto-remediation where possible.
• Collaborate with engineering to improve system design for reliability.
• Support and troubleshoot capacity planning and availability reviews.

Skills

Incident management

24x7 NOC experience

Python

Bash

Go

Networking fundamentals

Strong communication

Tools

AWS

Grafana

Job description

NiCE in the United Kingdom is seeking an experienced SRE – NOC to join our team. You will balance traditional NOC responsibilities with reliability engineering, focusing on 24/7 service reliability, incident response, and automation.

You’ll own runbooks, design alerting, build dashboards with Grafana, and work with cross‑functional teams to reduce toil. The role suits those who engineer solutions rather than only respond to alerts, with a focus on SLOs/SLIs and scalable platforms.