Remote Service Team Manager

Bupa; Abbot's Salford; Hybrid; GBP 35,000; Full time

Job summary

Bupa is seeking a Remote Service Team Manager to oversee a team of physiotherapists, ensuring operational excellence and high customer satisfaction. This hybrid role, requiring attendance for office meetings as needed, offers a competitive salary of £35,000 per annum and a variety of benefits, including flexible working options, health insurance, and a robust pension plan.

Benefits

25 days holiday plus options to buy/sell

Bupa health insurance

Enhanced pension plan and life insurance

Annual performance-based bonus

Various online discounts

Qualifications

• Strong experience in people management and team leadership.
• Understanding customer service drivers and delivering exceptional service.
• Ability to drive operational efficiencies and manage service finances.

Responsibilities

• Manage the remote physiotherapy team to support customers effectively.
• Drive operational performance and ensure high standards of customer satisfaction.
• Foster regulatory compliance and develop team through training and coaching.

Skills

Interpersonal Skills

Team Management

Customer Service Excellence

Organisational Skills

Time Management

IT Proficiency

Presentation Skills

Education

Experience in health and care or wellbeing industry

Job description

Bupa Abbot's Salford, England, United Kingdom

Remote Service Team Manager

Bupa Abbot's Salford, England, United Kingdom

Permanent

Hybrid Working – Will be required to attend office meetings as per the needs of the service.

Salary of £35,000 per annum

Full time - 37.5 hours a week

The service we provide operates between 8am to 8pm Monday to Sunday, essential requirements would be to work one late shift per week plus 1 Saturday and Sunday in every 8 weeks.

Job Description

Remote Service Team Manager

Permanent

Hybrid Working – Will be required to attend office meetings as per the needs of the service.

Salary of £35,000 per annum

Full time - 37.5 hours a week

The service we provide operates between 8am to 8pm Monday to Sunday, essential requirements would be to work one late shift per week plus 1 Saturday and Sunday in every 8 weeks.

We make health happen

At Bupa, you’ll have the freedom to develop new lines of care, with the flexibility and development opportunities to push your career further.

As a Remote Service Team Manager, you will be responsible for managing a team of physiotherapists who work remotely to support our customers. You will support the Operations Manager to drive and improve operational performance across the service lines and ensure customers receive the highest standards of customer service and satisfaction. As part of Management at Bupa, you’ll deal with the responsibility of looking after our people as well as shape your own development.

You’ll Help Us Make Health Happen By

• Driving and managing operational efficiencies across the service through effective utilisation and efficient scheduling of resources. Continually strive for profitable growth, driving innovation and keeping the customer at the centre of everything we do.
• Using insights from the Net Promoter System to continually drive improvements to the customer experience across Remote Services.
• Supporting the collection of the right management information and interpretation of the data using the expertise of the clinical team around you
• Understanding the service finances so you can support the Operational Manager to respond quickly to changes within the external environment which impact on the services profitability
• Ensuring a culture of compliance is fostered and achieves 100% regulatory compliance (or similar) levels.
• Participating in the general day to day management of the team including recruitment, development and training, and team coaching
  
  

Key Skills / Qualifications Needed For This Role

• Excellent interpersonal skills and the ability to communicate with employees, colleagues, and customers.
• Strong experience of leading teams and people management including evidence of the ability to engage and motivate people is essential
• Previous experience in a customer service environment and understanding of drivers of customer service excellence.
• Experience of the health and care and / or wellbeing industry
• Good track record of driving business performance and delivering business results
• Organisation and time management skills.
• Good presentation skills.
• IT proficiency including the use of Microsoft office systems
  
  

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Various other benefits and online discounts
  
  

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you would like more information on the role, require an alternative format, or would like to discuss other opportunities suited to your skills and experience, please contact via email on

The application deadline for this role is the end of Wednesday 25 June 2025

Time Type

Full time

Job Area

Clinical Services

Locations:

Angel Court, London, Bupa Place

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Bupa by 2x

Get notified about new Customer Service Manager jobs in Abbot's Salford, England, United Kingdom.

West Midlands, England, United Kingdom 1 week ago

Salesforce Training Manager (IT) - German speaking (m/f/d) - remote

Advanced Nurse Practitioner - Adult RN Remote

Abbot's Salford, England, United Kingdom 2 days ago

Regional Sales Manager - UK - South West

Birmingham, England, United Kingdom 4 months ago

Solihull, England, United Kingdom 1 month ago

Birmingham, England, United Kingdom 6 days ago

Gloucestershire, England, United Kingdom 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.