IT Service Desk Engineer — Growth & Training

Westcoast Limited; Andover; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Employee referral bonuses

Gym facilities at Theale

Job summary

Westcoast Limited in Andover is hiring a full‑time Service Desk analyst to provide first line IT support across the business, with 37.5 hours per week. The role involves triaging calls, remote and face-to-face support, and working within SLA targets.

Some travel to Theale may be required; shifts 08:00–18:00 with occasional alternation. You will support Microsoft OS and Office 365, Active Directory, and hardware issues, while developing your knowledge in a growing IT environment with strong team

Qualifications

• Technical experience with systems networking, databases, and user support.
• Experience providing support with Microsoft operating systems and Office 365.
• Experience working with Active Directory.
• Experience with remote support tools and ticketing systems.
• Excellent communication skills.
• Able to communicate effectively with both technical and non-technical users.
• Demonstrate excellent service desk ethos, organisation, record keeping and professional discipline.
• Formal IT qualifications would be advantageous.

Responsibilities

• Triaging and assigning support calls for the wider IT team and providing first line support for Microsoft OS and apps.
• Face-to-face and telephone support for users across the group.
• Ensure faults are progressed and cleared within SLAs and escalate as needed.
• Manage faults through their lifecycle from first contact to resolution, updating users.
• Diagnose and resolve problems remotely or in person.
• Share knowledge with colleagues.

Skills

Networking basics

Databases

User support

Microsoft OS

Office 365

Active Directory

Remote support tools

Ticketing systems

Communication skills

Customer service

Professional discipline

IT qualifications

Education

IT qualifications (advantageous)

Job description

Westcoast Limited in Andover is hiring a full‑time Service Desk analyst to provide first line IT support across the business, with 37.5 hours per week. The role involves triaging calls, remote and face-to-face support, and working within SLA targets.

Some travel to Theale may be required; shifts 08:00–18:00 with occasional alternation. You will support Microsoft OS and Office 365, Active Directory, and hardware issues, while developing your knowledge in a growing IT environment with strong team