IT Service Desk Analyst — Mon–Fri, Remote Potential

phs Group plc; Caerphilly; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free Parking onsite

23 days holiday + bank holidays (31 in

phsPerks employee discounts

Job summary

phs Group plc is seeking an IT Service Desk Analyst in Caerphilly Head Office. The role focuses on resolving IT issues for end users with a strong emphasis on customer service.

The position offers a salary of £26,666.64 and excellent benefits, with a Monday to Friday schedule and no evenings or weekends. The ideal candidate is technically minded, enjoys helping others, and can communicate clearly while logging and tracking incidents.

Qualifications

• Experience in an IT Service Desk is highly desirable.
• Strong knowledge of MS Office products.
• Good knowledge of technologies in the desktop user environment.
• Understanding of ITIL practices.

Responsibilities

• Support end users with service requests and incidents via telephone, email or call logging system.
• Handle queries related to system software, applications and hardware.
• Follow issues through to resolution and log all contacts and actions.
• Escalate unresolved issues with concise details to the engineer.
• Assist in creating technical documents and training materials.

Skills

IT Service Desk

MS Office

Customer service

ITIL

Communication

Job description

phs Group plc is seeking an IT Service Desk Analyst in Caerphilly Head Office. The role focuses on resolving IT issues for end users with a strong emphasis on customer service.

The position offers a salary of £26,666.64 and excellent benefits, with a Monday to Friday schedule and no evenings or weekends. The ideal candidate is technically minded, enjoys helping others, and can communicate clearly while logging and tracking incidents.