Remote Service Designer — Senior & Mid, User-Centred Impact

Stealth iT Consulting; United Kingdom; Remote; GBP 72,000 - 82,000; Full time

Benefits offered by this job

Additional benefits package

Job summary

Stealth IT Consulting is expanding its UCD team and seeking mid-level and senior Service Designers. You will work on major digital transformation programmes for clients in public and private sectors, including DWP and NHS Digital, with SC clearance required.

The roles are predominantly remote with occasional travel to client sites, located in multiple UK cities. You will lead service design activities, guide peers, and influence senior stakeholders while delivering high-quality UX outcomes.

Qualifications

• Commercial experience in UCD across the full service design lifecycle.
• Solid understanding of Government Digital Service (GDS) principles and standards.
• Experience creating service design deliverables (journeys, personas, blueprints).
• Understanding of accessibility challenges and inclusive design approaches.
• Strong facilitation skills, including workshops and ideation sessions.
• Ability to visualise complex services and communicate to diverse audiences.
• Experience working in Agile/Scrum environments with cross-functional teams.

Responsibilities

• Maximise value for clients from concept to real-world implementation.
• Support end-to-end service design across ideation to delivery.
• Champion user-centred design and embed design thinking.
• Collaborate with multidisciplinary solution teams to shape products and services.
• Drive service improvements and introduce forward-thinking user experiences.
• Influence stakeholders and demonstrate value of user-centred design.

Skills

UCD

GDS principles

Deliverables (journeys, personas)

Accessibility

Facilitation

Stakeholder management

Agile/Scrum

Workshops

Job description

Stealth IT Consulting is expanding its UCD team and seeking mid-level and senior Service Designers. You will work on major digital transformation programmes for clients in public and private sectors, including DWP and NHS Digital, with SC clearance required.

The roles are predominantly remote with occasional travel to client sites, located in multiple UK cities. You will lead service design activities, guide peers, and influence senior stakeholders while delivering high-quality UX outcomes.