Remote Service Delivery Manager: Customer Success & SLAs

Mitel Networks; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

Mitel Networks in the United Kingdom is looking for a Service Delivery Manager to ensure the effective delivery of contracted services. The role focuses on managing service performance, leading service reviews, and driving continuous improvement.

The ideal candidate will have a customer-centric mindset, a basic understanding of ITIL practices, and the ability to build trust-based customer relationships. Join us to help businesses connect and collaborate effectively.

Qualifications

• Foundation level understanding of service management best practices.
• Ability to build strong, trust-based relationships with customers.
• Demonstrate a growth mindset by embracing feedback and seeking improvement.

Responsibilities

• Ensure contractual service levels are met or exceeded.
• Lead regular service reviews and drive service improvement.
• Act as the primary operational contact for key customer accounts.

Skills

Customer-Centric Mindset

Customer Relationship Management

ITIL Framework Knowledge

Commercial Awareness

Growth Mindset

Job description

Mitel Networks in the United Kingdom is looking for a Service Delivery Manager to ensure the effective delivery of contracted services. The role focuses on managing service performance, leading service reviews, and driving continuous improvement.

The ideal candidate will have a customer-centric mindset, a basic understanding of ITIL practices, and the ability to build trust-based customer relationships. Join us to help businesses connect and collaborate effectively.