Remote Revenue Protection Performance Manager

Centrica; Manchester; Remote; GBP 65,000 - 90,000; Full time

Job summary

Centrica's British Gas division is seeking a Revenue Protection Performance Manager to lead the development and continuous improvement of energy theft detection and revenue protection field performance.

You will use operational, commercial and industry insight to improve conversion, efficiency and customer outcomes, building best practice and informing decision-making across field teams. This is a flexible, homebased role requiring strong stakeholder management and demonstrated performance gains.

Qualifications

• Strong operational knowledge and experience of Revenue Protection, energy theft investigation or a comparable specialist field environment.
• Strong understanding of Revenue Protection investigation and detection practices and the factors that influence successful field outcomes.
• Ability to interpret operational and commercial performance data and translate insight into practical improvement activity.
• Strong commercial awareness with the ability to balance detection performance, efficiency, cost, customer and regulatory considerations.
• Experience of developing and embedding operational best practice and driving continuous improvement.
• Strong stakeholder management and influencing capability, with the confidence to constructively challenge established ways of working.
• Ability to build effective relationships with operational teams, senior leaders, industry stakeholders and external partners.
• Confidence using business systems, digital tools and performance reporting to identify opportunities and drive improvement.
• Ability to operate as a subject matter expert, strengthening organisational capability and sharing specialist knowledge across the business.

Responsibilities

• Lead the continuous improvement of Revenue Protection investigation and detection performance.
• Develop and implement approaches that improve theft detection conversion, field efficiency and commercial outcomes whilst maintaining customer, safety and regulatory standards.
• Use operational, commercial and performance data to identify opportunities, understand performance drivers and translate insight into practical field improvements.
• Define and monitor key performance indicators across the end-to-end Revenue Protection process, ensuring performance is understood and improvement activity is focused in the right areas.
• Act as a Revenue Protection subject matter expert, strengthening organisational knowledge and supporting operational teams in making effective investigation and field decisions.
• Develop and embed Revenue Protection best practice, ensuring field colleagues have the knowledge, processes and tools required to maximise detection effectiveness.
• Identify capability and knowledge gaps and work with operational leaders to develop sustainable solutions that improve Revenue Protection expertise.
• Build external industry relationships to understand emerging practice, benchmark performance and identify opportunities to strengthen our approach.
• Drive performance against relevant industry incentive arrangements and support the ambition to achieve industry-leading performance.
• Work collaboratively with operational teams to improve conversion, productivity and efficiency while ensuring activity remains commercially effective.
• Identify and challenge existing practices where opportunities exist to improve customer, operational or commercial outcomes.
• Drive effective use of systems, technology and data to improve decision-making, field effectiveness and performance visibility.
• Support the development and implementation of changes to processes, systems and ways of working that improve Revenue Protection performance.

Skills

Revenue Protection

Energy theft investigation

Stakeholder management

Data-driven improvement

Performance reporting

Cross-functional collaboration

Job description

Centrica's British Gas division is seeking a Revenue Protection Performance Manager to lead the development and continuous improvement of energy theft detection and revenue protection field performance.

You will use operational, commercial and industry insight to improve conversion, efficiency and customer outcomes, building best practice and informing decision-making across field teams. This is a flexible, homebased role requiring strong stakeholder management and demonstrated performance gains.