Field Revenue Protection & Debt Resolution Specialist

British Gas; Oxford, Reading; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Company car or car allowance provided

Full UK Driving License required

Job summary

British Gas is seeking a Senior Debt & Revenue Protection Officer to join our field-based team supporting residential and business customers across the Oxford/Reading area. You will visit customer premises, investigate potential energy theft and welfare concerns, and help customers find sustainable solutions to energy debt.

The role requires independent field work, assessing vulnerabilities and balancing welfare, compliance, safety and commercial outcomes.

Qualifications

• Experience in energy industry with understanding of customer, technical and commercial processes.
• Excellent communication, listening and questioning skills, with ability to handle challenging conversations calmly.
• Investigative and problem-solving skills to gather facts, assess evidence and make sound decisions.

Responsibilities

• Visiting customer premises to investigate debt, welfare concerns, suspected energy theft and metering irregularities.
• Assessing circumstances, identifying vulnerabilities and agreeing a sustainable resolution.
• Identify and address immediate welfare, safety or metering concerns, including meter inspections where qualified.
• Complete energy consumption assessments and support correct billing and ongoing account management.
• Discuss outstanding balances and suitable payment and metering solutions.
• Communicate difficult messages with empathy, negotiate balanced outcomes and manage complaints.
• Work safely and independently in the field, de-escalating challenging situations.
• Ensure interactions comply with policies, regulations and revenue protection guidance.

Skills

Energy industry experience

Customer communication

Investigative skills

Independent field work

Empathy

Job description

British Gas is seeking a Senior Debt & Revenue Protection Officer to join our field-based team supporting residential and business customers across the Oxford/Reading area. You will visit customer premises, investigate potential energy theft and welfare concerns, and help customers find sustainable solutions to energy debt.

The role requires independent field work, assessing vulnerabilities and balancing welfare, compliance, safety and commercial outcomes.