Remote Reservations & Client Experience Coordinator

Blue Magnolias; Greater London; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

100% remote work

Onboarding and training

Professional development

Access to tools and resources

Continuing education opportunities

Supportive team environment

Job summary

Blue Magnolias is seeking an organized and customer-focused Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing important booking details.

This role is ideal for someone who communicates clearly, pays close attention to detail, and enjoys helping clients throughout the reservation process. It also highlights a 100% remote work environment and a focus on onboarding and ongoing development.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional.
• Comfortable using email, online systems, and web-based platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests and deadlines.
• Previous customer service, hospitality, reservations, or administrative experience is helpful but not required.

Responsibilities

• Assist clients with reservation requests and general inquiries.
• Research available accommodations, transportation, activities, and related services.
• Coordinate reservation details based on client needs and preferences.
• Review confirmations and documentation for accuracy.
• Communicate important updates and reservation information; assist with modifications, cancellations, and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests and upcoming arrangements.
• Communicate with service providers when necessary.
• Provide professional and responsive client support.

Skills

Communication skills

Organization

Customer-focused

Email & online systems

Research & problem-solving

Multitasking

Job description

Blue Magnolias is seeking an organized and customer-focused Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing important booking details.

This role is ideal for someone who communicates clearly, pays close attention to detail, and enjoys helping clients throughout the reservation process. It also highlights a 100% remote work environment and a focus on onboarding and ongoing development.