Customer Service Pro: End-to-End Orders & SAP

Amcor; Workington; On-site; GBP 24,000 - 30,000; Full time

Job summary

Amcor is seeking a Customer Service Representative at AF Cumbria on site. The role centers on delivering excellent customer experiences by managing orders end-to-end in our CRM and ERP systems, coordinating with sales, planning, logistics, and finance to meet customer needs.

A strong customer focus and self-motivation are essential. Ideal candidates bring experience in similar roles within packaging/manufacturing, fluent English, and familiarity with SAP and Salesforce.com.

Qualifications

• Experience in a similar position, preferably in a packaging or manufacturing environment.
• Strong Excel skills appreciated.
• Fluent in English.
• Experience of SAP and Salesforce.com preferred.

Responsibilities

• Manage end to end order management from order placement through delivery in the CRM and ERP systems.
• Collaborate with sales, planning, logistics and finance to meet customer requirements and resolve delays.
• Lead or support performance reviews with customers and cross-functional teams.
• Share customer information and forecasts with colleagues across functions."
• Proactively manage finished goods levels and inventory in collaboration with neighbouring functions.
• Acknowledge customer complaints, log them with data, and ensure timely feedback to customers.
• Coordinate expediting of rush shipments and monitor progress to delivery.
• Support credit/debit note processes with finance and collections.

Skills

Customer Focused

Results Oriented

Interpersonal & Communication

Time Management

Team Collaboration

Self-motivated

Tools

Excel

SAP

Salesforce.com

Job description

Amcor is seeking a Customer Service Representative at AF Cumbria on site. The role centers on delivering excellent customer experiences by managing orders end-to-end in our CRM and ERP systems, coordinating with sales, planning, logistics, and finance to meet customer needs.

A strong customer focus and self-motivation are essential. Ideal candidates bring experience in similar roles within packaging/manufacturing, fluent English, and familiarity with SAP and Salesforce.com.