Remote Quality Assurance & Process Analyst

Maximus; Dover; Remote; GBP 44,000 - 51,000; Full time

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards, contractual requirements, and established policies across programs. The role conducts internal audits, analyzes performance data, identifies trends, and supports corrective actions to elevate service quality and operational effectiveness.

You will collaborate with operational leadership, training teams, and support staff to maintain quality

Qualifications

• Bachelor's degree in a relevant field with 3+ years of QA/quality control or related experience.
• Experience conducting audits and monitoring activities to ensure compliance with quality standards and contractual requirements.
• Ability to analyze operational data, identify trends, and develop actionable recommendations.
• Experience developing and presenting routine and ad hoc performance reports.

Responsibilities

• Conduct internal audits to ensure quality metric requirements are met.
• Collaborate in developing and updating procedures as changes occur.
• Analyze reports on performance and propose solutions to issues.
• Develop routine and ad hoc performance reports and research solutions.
• Monitor quality program data to identify trends and implement corrective actions.
• Assist in monitoring performance to meet contractual requirements using system applications.
• Support training and knowledge-management materials for quality goals.
• Assist with staff training to achieve quality program targets.

Skills

Auditing

Quality assurance

Data analysis

Reporting

Process improvement

Documentation

Education

Bachelor's degree

Tools

Knowledge management system

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards, contractual requirements, and established policies across programs. The role conducts internal audits, analyzes performance data, identifies trends, and supports corrective actions to elevate service quality and operational effectiveness.

You will collaborate with operational leadership, training teams, and support staff to maintain quality