Sales Quality Assurance Analyst

Rullion; Nottingham; On-site; GBP 30,000 - 42,000; Full time

Job summary

Rullion Ltd in the United Kingdom is seeking a detail-focused Sales Quality Assurance Analyst to review sales interactions across internal and partner channels, ensuring customers receive accurate information, appropriate support and fair outcomes.

You will compare call recordings with CRM and system data to ensure information is accurate, identify potential vulnerabilities, document findings clearly, and participate in calibration sessions to apply quality standards consistently.

Qualifications

• Strong attention to detail and analytical skills.
• Ability to listen to recorded customer interactions while reviewing information across multiple systems.
• Identify inconsistencies and question information where needed.
• Fair, objective and consistent when applying quality standards.
• Strong written and verbal communication skills.
• Document findings clearly with evidence-based feedback.
• Good organisational skills to manage priorities and work independently.
• Focus on customer outcomes and fair customer experience.

Responsibilities

• Review recorded sales interactions against quality, regulatory and customer outcome standards.
• Ensure customers receive accurate information including tariffs, prices, terms and disclosures.
• Compare call recordings with CRM data and system information for accuracy.
• Identify potential customer vulnerability and ensure appropriate support.
• Record clear, evidence-based findings from each review.
• Identify recurring errors and raise issues with the Sales Quality Lead.
• Escalate significant concerns through the proper process.
• Provide evidence to support discussions with Sales, Partnership and other teams.
• Participate in calibration sessions to apply quality standards consistently.
• Keep up to date with tariffs, regulations, systems and QA guidance.
• Complete agreed QA activity with high accuracy.

Skills

Attention to detail

Analytical thinking

Data review

Quality assessment

Communication skills

Independent work

Customer outcomes

Tools

CRM systems

Call monitoring tools

Job description

Rullion Ltd in the United Kingdom is seeking a detail-focused Sales Quality Assurance Analyst to review sales interactions across internal and partner channels, ensuring customers receive accurate information, appropriate support and fair outcomes.

You will compare call recordings with CRM and system data to ensure information is accurate, identify potential vulnerabilities, document findings clearly, and participate in calibration sessions to apply quality standards consistently.