Remote Property Sales Administrator

Cross Keys Homes Limited; Cambridgeshire and Peterborough; Remote; GBP 28,000 - 40,000; Full time

Job summary

Cross Keys Homes Limited is seeking an experienced Property Sales Administrator to support a £12 million annual sales programme. Remote with travel, 37 hours weekly, you’ll handle shared ownership resales, staircasing and new build sales from enquiry to completion.

You’ll admin documents, check regulatory compliance, manage customer records, and coordinate with solicitors, mortgage advisers and partners to ensure timely progress.

Qualifications

• Experience in a customer service environment delivering a professional, responsive service.
• Ability to manage detailed or complex administrative processes accurately in a regulated environment.
• Experience maintaining databases, trackers, electronic filing systems and MI with high accuracy.
• Ability to produce clear, professional written correspondence and customer communications.
• Strong organisational skills to prioritise and meet deadlines while delivering.
• Excellent attention to detail and data integrity across multiple systems.
• Good verbal and written communication with empathetic and professional approach.
• Experience building internal and external relationships and working collaboratively.
• Intermediate MS Office skills and data interpretation for reporting.
• Ability to work independently from home and stay effective under pressure.

Responsibilities

• Act as a key contact for customers, solicitors, mortgage advisers, local authorities, developers and agents through to completion.
• Administer Shared Ownership resales, staircasing, new build sales, transfers of equity and repossessions from enquiry to completion.
• Prepare and maintain sales and legal documentation including offers and completion paperwork.
• Perform anti-money laundering checks, customer profiling and affordability verification per policy.
• Coordinate mortgage valuations, sales approvals and completion arrangements within timescales.
• Maintain audit-ready customer records across systems, databases and filing.
• Manage enquiries via shared inboxes, phone and live chat, routing as needed.
• Administer purchase orders, invoices, and related financial records.
• Support marketing, applicant management, viewings and property uploads on platforms.
• Produce reports and BI for KPI, pipeline management and board reporting.
• Provide broader admin support and seek process/data improvements.

Skills

Customer service

Data entry

Organisational skills

Communication skills

MS Office

Education

GCSE Maths

GCSE English

Tools

Microsoft Word

Microsoft Excel

Job description

Cross Keys Homes Limited is seeking an experienced Property Sales Administrator to support a £12 million annual sales programme. Remote with travel, 37 hours weekly, you’ll handle shared ownership resales, staircasing and new build sales from enquiry to completion.

You’ll admin documents, check regulatory compliance, manage customer records, and coordinate with solicitors, mortgage advisers and partners to ensure timely progress.