Remote Property Claims Specialist - Personal Lines

Ips Group; East Midlands; Remote; GBP 28,000 - 35,000; Full time

Job summary

Ips Group is seeking an experienced Personal Lines Property Claims Handler to join its team. You will manage a portfolio of claims from notification through to settlement, assessing policy coverage, validating costs and ensuring customers receive a professional and efficient service throughout the process.

The role is remote within the UK, with a salary of £28,000-£35,000 depending on experience. Opportunities for professional development are available, and a Cert CII/CILA or higher

Qualifications

• Strong communication, negotiation and problem-solving skills.
• Ability to manage a varied caseload and meet service standards.
• Good attention to detail and regulatory awareness, FCA guidelines.

Responsibilities

• Manage personal lines property claims from first notification through to settlement.
• Assess policy coverage, exclusions and endorsements to determine claim validity.
• Investigate claim circumstances, validate costs and negotiate fair settlements.
• Liaise with policyholders, insurers, loss adjusters, surveyors, contractors and other third parties.
• Monitor property repairs and work with suppliers to support effective claim resolution.
• Identify potential fraudulent activity and escalate where appropriate.
• Handle complaints, technical referrals and more complex claims in line with internal procedures.
• Maintain accurate claim records and ensure compliance with FCA regulations and industry standards.
• Contribute to improving claims processes, service standards and the overall customer experience.

Skills

Communication

Negotiation

Problem-solving

Attention to detail

Education

Cert CII / Cert CILA or higher

Job description

Ips Group is seeking an experienced Personal Lines Property Claims Handler to join its team. You will manage a portfolio of claims from notification through to settlement, assessing policy coverage, validating costs and ensuring customers receive a professional and efficient service throughout the process.

The role is remote within the UK, with a salary of £28,000-£35,000 depending on experience. Opportunities for professional development are available, and a Cert CII/CILA or higher