Remote Product Support Specialist EMEA - Complex B2B

Ashby; Greater London; On-site; GBP 39,424 - 66,285; Full time

Benefits offered by this job

Unlimited PTO

10-year exercise window for stock options

$100/month education budget

Job summary

Ashby is looking for a Product Support Specialist to join their remote team in the UK. This position involves troubleshooting complex product issues and providing support to a diverse range of customers. Ideal candidates will have strong problem-solving skills, attention to detail, and a background in B2B support. Work schedules can vary, and the role emphasizes ownership and technical competency in using Ashby's evolving product suite. A competitive salary of €45.5K - €76.5K is offered, alongside benefits like unlimited PTO and educational budgets.

Qualifications

• Experience in B2B support for small to enterprise-level customers.
• Keen attention to detail in customer interactions.
• Strong capacity to understand a complex product.

Responsibilities

• Support customers by troubleshooting complex issues.
• Collaborate with engineering to improve product functionality.
• Engage in continuous learning about product updates.

Skills

Problem-solving skills

Customer empathy

Attention to detail

Technical proficiency

Job description

Ashby is looking for a Product Support Specialist to join their remote team in the UK. This position involves troubleshooting complex product issues and providing support to a diverse range of customers. Ideal candidates will have strong problem-solving skills, attention to detail, and a background in B2B support. Work schedules can vary, and the role emphasizes ownership and technical competency in using Ashby's evolving product suite. A competitive salary of €45.5K - €76.5K is offered, alongside benefits like unlimited PTO and educational budgets.