Sales Executive

Co-op; Cardiff; On-site; GBP 29,000 - 34,000; Full time

Benefits offered by this job

Annual bonus based on performance

28 days holiday (rising to 32 with service)

Pension with up to 10% employer contributions

30% discount on Co-op products

Virtual healthcare including GP appointments

Cycle-to-work scheme

Job summary

Co-op is seeking a Sales Consultant in Cardiff to join their Probate Sales team. This role involves helping clients navigate sensitive topics with empathy via phone and video. Candidates should have experience in consultative sales, a desire to learn, and clear communication skills. The position offers a base salary of £29,000 to £34,000, uncapped bonuses, and numerous benefits including a pension scheme, healthcare access, and a commitment to diversity and inclusion.

Qualifications

• Experience in consultative sales or a customer-focused role.
• Ability to discuss sensitive topics with empathy and care.
• Willingness to learn and develop new skills.

Responsibilities

• Have thoughtful, respectful conversations with clients by phone and video.
• Understand clients' circumstances and what matters most to them.
• Explain probate and estate administration services clearly.

Skills

Consultative sales experience

Empathy and care

Clear communication

Motivation to do a good job

Job description

Sales Consultant – Probate

£29,000 to £34,000 base salary, average earnings £47,000 (uncapped bonus) plus great benefits. Monday to Friday, including 1 in 4 Saturdays (4 hours). Remote - UK | Full‑time.

We're looking for Sales Consultants to join our growing Probate Sales team. At Co‑op Legal Services, we do things differently. We're here to help people through some of life's toughest moments, making sure they feel listened to, supported and treated fairly.

We're looking for people who care about doing the right thing, take pride in giving clear advice, and want a role where their work genuinely matters.

At the Co‑op, you'll be trusted to do the right thing for our clients – and supported to build a rewarding career with earning potential you can control.

Why this job matters

As a Sales Consultant you'll be helping people in the hour of need. You don't need legal experience. What matters most is how you talk to people, how you listen, and how you guide clients towards the right outcome for them. There's no cold calling, clients come to us because they trust the Co‑op, and you'll receive full training and ongoing support from experienced colleagues. Every conversation is an opportunity to give someone clarity and support when they need it most.

What you'll do

• Have thoughtful, respectful conversations with clients by phone and video
• Understand their circumstances and what matters most to them
• Explain probate and estate administration services in clear, simple terms
• Help clients decide whether our services are right for them
• Manage your work using modern digital systems
• Work towards agreed KPIs, supported by a close‑knit remote team

What you'll bring

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you'll need to bring:

• Experience in consultative sales or a customer‑focused role
• The ability to discuss sensitive topics with empathy and care
• A willingness to learn and develop new skills
• The confidence to explain things clearly without jargon
• Motivation driven by doing a good job and caring for our clients, not just hitting a number
• A commitment to working for an organisation that is dedicated to supporting our clients

Why Co‑op?

At Co‑op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co‑op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle‑to‑work scheme

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.