Remote Oracle DB & Applications Support Analyst

NEC Software Solutions

United Kingdom

Hybrid

GBP 65,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Private medical cover

Paid holidays 25 days

Life assurance 4x

Group pension plan

Flexible benefits

LinkedIn Learning access

Job summary

NEC Software Solutions in the United Kingdom is seeking an Oracle Database Application and Support Analyst to help manage mission-critical database and application services for 100+ customers, including public sector. The role offers remote or hybrid work, involves upgrades, installations, performance tuning, and collaboration with IT teams; security clearance eligibility is required.

You will interact with customers via video, phone, and email, and contribute to automation and reliability

Qualifications

Experience with Oracle Database Management including upgrades for single-instance environments.
Experience in installing and maintaining software on Solaris, Linux, or Windows Server.
Deployment of Apache Tomcat-based web applications, enhancing web services capabilities.
Strong aptitude in direct customer interaction via video, telephone, and email.
Ability to troubleshoot and diagnose performance issues using native Oracle tools like STATSPACK and latest Oracle tools like OCI Analytics.
Familiarity with ITSM process and ability to leverage modern ITSM tools like ServiceNow, Ivanti or similar.
Eligibility for UK Security Clearance
Expertise in Apache Web Server configuration and management, optimizing web app performance.
Proficiency in Unix shell scripting, streamlining administrative tasks and automation.
Familiarity with Ansible set up and managing and implementing Ansible roles as part of automation.
Experience in scripted database and software backups and recovery, ensuring data security.
Knowledge of Microsoft IIS Web Server configuration and management.
Understanding of network architecture, bolstering infrastructure expertise.
Oracle Certification

Responsibilities

Apply software updates, and perform technology upgrades.
Conduct installations of new software and troubleshoot related issues efficiently.
Proactively review metrics, and address potential database performance, and backup concerns.
Communicate professionally with customers and provide innovative solutions.
Collaborate within the team, share workloads, and foster a supportive environment.
Collaborate with the broader IT support teams like Networks, UNIX, Cloud Ops etc …
Identify areas of improvement where outcomes can be improved for customers through automation, enabling efficiency in processes, etc …