Remote & Onsite Desktop Support Specialist

Sony Music Entertainment UK; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private medical cover

Generous pension scheme

Life assurance

Income protection

Music industry perks

Winter break time off

Job summary

Sony Music Entertainment UK is seeking a Desktop Support Analyst to enable employees to perform at their best. You will provide first-class technical support across the business, both in person and remotely, and help maintain and enhance our global technology environment.

This hands-on role covers user support, troubleshooting, hardware deployment, and project work, offering exposure to a broad range of technologies and global collaboration.

Qualifications

• Experience delivering IT support in a corporate environment.

Responsibilities

• Serve as a key point of contact for technical support, representing the Service Desk.
• Deliver exceptional support to employees, ensuring a positive and professional user experience.
• Diagnose and resolve hardware, software, and connectivity issues across a range of devices and platforms.
• Manage and prioritise support tickets and service requests, ensuring issues are resolved within agreed service levels.
• Support and maintain Sony Music's technology estate, including desktops, laptops, mobile devices, applications, and collaboration tools.
• Install, configure, and update software and hardware, ensuring devices are secure and operating effectively.
• Collaborate with colleagues across the wider Technology team to share knowledge, solve problems, and continuously improve support services.
• Create and maintain clear technical documentation, knowledge articles, and support guides.
• Assist with the rollout of new hardware, technology upgrades, and office moves.
• Contribute to local and global technology projects, gaining exposure to a broad range of business and technical initiatives.
• Identify opportunities to improve processes, enhance user experience, and increase operational efficiency.

Skills

Helpdesk experience

Desktop Support

Customer service

Troubleshooting

Communication

Windows/macOS knowledge

Tools

Microsoft Windows

macOS

iOS/Android devices

Microsoft 365

Azure

Intune

Google Workspace

Job description

Sony Music Entertainment UK is seeking a Desktop Support Analyst to enable employees to perform at their best. You will provide first-class technical support across the business, both in person and remotely, and help maintain and enhance our global technology environment.

This hands-on role covers user support, troubleshooting, hardware deployment, and project work, offering exposure to a broad range of technologies and global collaboration.