Remote & Onsite Aftersales Implementation Consultant

Francisco Partners; Hungerford; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Keyloop is a leading automotive technology provider seeking a Consultant for Professional Services. The role combines remote and onsite work, ensuring accurate discovery, configuration, training and post go-live support following Surestart methodologies.

You will attend product reviews, maintain knowledge collateral, and drive continuous improvement while aligning with client expectations across multiple regions.

Qualifications

• Must have experience and proven track record in Finance, CRM, Technical or ERP deployments in Consultancy and or SME roles.
• Relevant business background and have a proven track record in acting as a key point of contact / SME in product delivery.
• Must have the proven ability to define and maintain standard end-to-end business process for optimal delivery of software and in working with other teams to support the customers.
• Must have process-driven with a track record of successfully handling considerable change and the ability to work under pressure.
• Commercially astute, good business acumen, with strong analytical skills
• Knowledge of the Automotive Aftersales industry (desirable, not essential)
• Ability to advise, persuade and influence people in a professional and effective manner
• Must demonstrate outstanding verbal and written communication skills
• Open for challenges and striving for continuous improvement, motivating and engaged in the role
• A team player who is influential and builds good working relationships across teams

Responsibilities

• Standardization, efficiency, and adaptability to evolving product
• Embed and maintain a continuously evolving standard blueprint for the delivery of the products
• Embed product specifics and processes to ensure continuous readiness of the product knowledge to deliver optimally on projects
• Attend product reviews to ensure product alignment to the blueprint and required skills to deploy the product
• Provide feedback to product on field data/findings/situations.
• Embed high standards of performance in delivering results
• Identify product delivery problem areas and works to resolve the same
• Effectively balances priorities to achieve collective business results
• Support Lead Consultant to make informed decisions based on facts and 360 perspectives.

Skills

Finance deployments

CRM deployments

Technical deployments

ERP deployments

Product delivery SME

End-to-end processes

Process-driven

Analytical skills

Change management

Stakeholder management

Tools

CRM tooling

ERP systems

Finance software

Job description

Keyloop is a leading automotive technology provider seeking a Consultant for Professional Services. The role combines remote and onsite work, ensuring accurate discovery, configuration, training and post go-live support following Surestart methodologies.

You will attend product reviews, maintain knowledge collateral, and drive continuous improvement while aligning with client expectations across multiple regions.