Remote NHS Care & Support Call Agent

The Elitejob; United Kingdom; Remote; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Competitive hourly pay with opportunities for overtime

Work-from-home flexibility

Paid training and ongoing career development

Generous holiday allowance

Mental health and well-being support programs

Job summary

A healthcare service provider in the UK is seeking Remote NHS Call Center Agents to assist patients and service users with medical advice and scheduling. This role involves handling calls, ensuring accurate information is provided, and maintaining confidentiality. Ideal candidates have excellent communication skills and experience in a healthcare or customer service role. Join us and make a difference in the UK's healthcare system with the flexibility of remote work.

Qualifications

• Experience in a call center, customer service, or healthcare support role is highly desirable.
• Familiarity with NHS systems is an advantage.
• Ability to remain calm under pressure.

Responsibilities

• Handle inbound calls from patients and service users professionally.
• Respond to general enquiries regarding NHS services.
• Book and reschedule appointments across NHS departments.

Skills

Excellent communication and active listening skills

Strong computer literacy

Professional telephone manner

High level of accuracy and attention to detail

Education

GCSEs (or equivalent) including English and Maths

Job description

A healthcare service provider in the UK is seeking Remote NHS Call Center Agents to assist patients and service users with medical advice and scheduling. This role involves handling calls, ensuring accurate information is provided, and maintaining confidentiality. Ideal candidates have excellent communication skills and experience in a healthcare or customer service role. Join us and make a difference in the UK's healthcare system with the flexibility of remote work.