Remote Motor Claims Intervention Specialist

Gerrard White; Greater London; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Fully remote

Monthly team meetings in the SouthEast

Career development

Job summary

Gerrard White is seeking a Motor Claims Intervention Handler to join a busy Intervention team. You will speak directly with customers after a motor accident, identifying the right support and services for their circumstances.

Manage intervention opportunities from initial contact through to progression or closure, delivering excellent service while achieving strong capture and conversion results.

Qualifications

• Experience in Motor Claims, Motor Accident Management, Credit Hire, Vehicle Hire or Motor Insurance.
• Strong understanding of motor claims and accident management process.
• Experience working towards KPIs around contact, capture, conversion, productivity and quality.

Responsibilities

• Take ownership of allocated motor claims intervention cases and make timely first contact with customers.
• Understand the circumstances of the motor accident and establish the customer’s needs.
• Explain relevant accident management, vehicle hire, repair and claims services clearly and accurately.
• Assess eligibility, liability and customer requirements to determine the appropriate next steps.
• Drive customer contact, capture and conversion while ensuring customers are treated fairly.
• Identify potential credit hire, vehicle hire, repair, recovery and total-loss requirements and refer appropriately.
• Progress eligible claims and provide accurate handovers to the relevant teams.
• Manage call-backs, outstanding actions and ageing cases to ensure opportunities are not missed.
• Maintain accurate system notes covering conversations, decisions, contact attempts and outcomes.
• Handle customer questions, objections and more complex motor claims scenarios professionally.
• Recognise vulnerable customers and recognise appropriately where additional support is required.
• Work closely with Claims, Hire, Repairs and other teams to provide a smooth customer journey.

Skills

Motor Claims

Accident Management

Credit Hire

Vehicle Hire

Job description

Gerrard White is seeking a Motor Claims Intervention Handler to join a busy Intervention team. You will speak directly with customers after a motor accident, identifying the right support and services for their circumstances.

Manage intervention opportunities from initial contact through to progression or closure, delivering excellent service while achieving strong capture and conversion results.