Remote Life Sciences Market Research Director — Growth & Strategy

Lumanity

Greater London

Hybrid

GBP 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Competitive salary + bonus

Private health insurance

Pension scheme

28 days holiday

Maternity/paternity pay

Mortgage advisor service

Group income protection

Life assurance 4x salary

EV car scheme

Job summary

Lumanity, a global strategic partner advancing health outcomes, seeks a Client Services Director of Qualitative and Quantitative Market Research in life sciences. This remote role is USA based and will support the Commercial Insights Team.

You will lead growth across accounts, build high-level client relationships, and drive innovation and thought leadership. You will be responsible for strategic direction, delivery standards, and expanding opportunities with both new and existing clients,

Qualifications

Advanced experience in research or professional services organisation.
Advanced experience in research-based project management role.
Extensive experience in ad-hoc, primary research within a client facing, commercial setting
Extensive life sciences, healthcare / pharma experience, and therapy area knowledge
Strong knowledge across research methodologies and practices
Proven skills and track record in project and account management, with outstanding client communication and influencing skills
A strong track record at business generation – both with new and existing clients
Computer proficient: Outlook, Word, PowerPoint and Excel

Responsibilities

Identify and convert new business opportunities, by expanding current accounts.
Take responsibility for the strategic direction, growth and development, and delivery standards for a range of accounts.
Build strong client relationships at the highest level, that ensure repeat business with that client.
Maximize the chance of repeat business by meeting with clients, keeping in regular contact and upselling wherever possible.
Attend client meetings individually and with colleagues to ensure Lumanity is recognised for thought leadership, project excellence, and innovation above and beyond our competitors.
Focus on account planning for growth within key current accounts.
Work with the Account teams to plan account development and growth.
Work closely with the Account teams to achieve targets for the account, including increased levels of repeat business year on year.