Remote Liability Claims Handler — Path to Field Adjusting

Stride Resource Management Ltd; Milton Keynes; On-site; GBP 25,000 - 100,000; Full time

Job summary

Stride Resource Management Ltd, fully remote in the UK, is seeking a Liability Claims Handler to own an end-to-end caseload of Employers' Liability, Public Liability and commercial liability claims. You will review evidence, assess policy coverage, and decide liability and quantum, negotiating settlements where appropriate.

Work alongside experienced Adjusters to develop technical skills and progress toward field-based adjusting within a supportive, established claims operation.

Qualifications

• End-to-end Employers' Liability and Public Liability claims handling experience.
• Delegated claims authority in the region of £25,000 to £100,000 or above.
• Ability to assess quantum and make defensible claims decisions.
• Experience prioritising a caseload against client instructions and service level agreements.
• Confidence working within a measured claims environment where service and performance standards matter.
• A sound understanding of relevant regulatory requirements and treating customers fairly.
• The ability to explain liability and coverage decisions clearly, particularly to people without an insurance background.

Responsibilities

• Managing an end-to-end caseload of Employers' Liability, Public Liability, personal liability and commercial liability claims.
• Investigating circumstances and gathering the evidence required to reach informed liability decisions.
• Reviewing policy wording and establishing the extent of cover.
• Making appropriate decisions on liability and quantum within your delegated authority.
• Negotiating settlements and dealing confidently with challenges or pushback from claimants and third parties.
• Liaising with policyholders, clients, brokers, solicitors and other parties involved in the claim.
• Working with Liability Adjusters on more complex or higher-value losses.
• Managing client instructions, service levels and claims progression while maintaining accurate file records.

Skills

End-to-end claims handling

Negotiation

Delegated authority experience

Regulatory awareness

Education

CII qualification or equivalent

Job description

Stride Resource Management Ltd, fully remote in the UK, is seeking a Liability Claims Handler to own an end-to-end caseload of Employers' Liability, Public Liability and commercial liability claims. You will review evidence, assess policy coverage, and decide liability and quantum, negotiating settlements where appropriate.

Work alongside experienced Adjusters to develop technical skills and progress toward field-based adjusting within a supportive, established claims operation.